Product Manager

• Agile, progressive scale-up environment
• Collaborative culture and hybrid working
• Demonstrate your effective product management skills to support our customers
  
  

About Us

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money.

Your why

You believe that Australians need to do business with companies that genuinely put their interests first and you want to start the movement to achieve this. You are passionate about product and the financial services industry stepping up the value to customers, and believe that it starts with innovative, digital, customer focused solutions.

This role reports to the Senior Product Manager.

How You Will Spend Your Time

• Managing the BAU helpdesk for queries for multiple distribution channels, such as third-party broker, online direct and telephone broking models.
• Competitor analysis, negotiated acquisition pricing, retention pricing and management, throughout the lifecycle of analysis, recommendation, execution, and BAU maintenance.
• Delivering regulatory change initiatives from initial consultation through to execution and ongoing management. You will understand responsible lending requirements and design and distribution obligations, and be able to translate these into product, system, and operational process changes to ensure a fully compliant product that delivers what it says on the tin. This also means doing the highly enjoyable activities such a documenting, uplifting and testing controls to ensure product compliance, as well as conducting customer and system (tactical & strategic) remediations where necessary.
• Researching, recommending and delivering product improvements and changes in a digital environment across the full technical stack, ensuring that operational support models, customer facing functions and ongoing management of said changes are executed seamlessly E2E, on time and within budget.
• Stakeholder management with multiple competing objectives - your cool, calm, and considered approach will win friends and influence people, even when they may not be getting everything they want. You can demonstrate the trade-offs and obtain buy-in where required.
  
  

What makes you tick

• A self-starter, you proactively operate with minimal guidance and thrive on solving problems by recommending practical solutions.
• Your inquisitive nature drives you to investigate issues and find ways of improving things - where you see smoke, you find the fire, and unequivocally address the root cause to prevent downstream issues.
• Efficiency is your mantra, if it’s not simple, easy, repeatable, and error proof, it’s got to be fixed, and you will be the person to fix it.
• You’re willing to roll up your sleeves and get your hands dirty. You can expand and help beyond your immediate remit where required, you are willing to go the extra mile and build new capabilities to deliver on your objectives. You don’t operate in a box doing what’s always been done, you do what needs to be done to solve the problem at hand.
  
  

What you will bring

• Minimum 3 years product management experience, ideally in home loans, but other closely related credit products will be considered e.g. Personal loans, Car Loans etc.
• Crystal clear & articulate communication skills, you need to be able to sell it on a page & be able to persuade people with logic and reason.
• Regulatory initiative and product development experience is a must.
• Presentation skills, visualisation of data and resulting recommendations is essential. You can take complicated concepts, make them easy to understand for the layperson, and secure buy in from stakeholders.
  
  

Why ubank?

• Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station.
• Highly collaborative and positive culture
• + other fantastic benefits to support!
  
  

Our Values

• Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
• Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
• Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality.
• Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
• Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.
  
  

Our talent team is standing by, ready and eager to connect with you and answer any questions you might have. So why wait? Apply now with a CV and let's see where this exciting opportunity takes you!

We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When you apply, please tell us the pronouns you use.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.