Tech Support Specialist

Join Our Squad and Shape the Future of Tech Support in Luxury

We are looking for a Tech Support Specialist to join our Digital & Tech Infrastructure team in Zurich.

This exciting role will give you the opportunity to contribute to cutting-edge tech and end-user computing services, providing essential support for high-level staff in a dynamic, luxury-focused environment.

Location: Zurich, Switzerland (Townhouse Office)

Reporting to: Lead Tech Support

Your Mission: As a Tech Support Specialist, you will provide top-tier end-user support, ensuring smooth tech operations across various platforms and applications. You’ll work both on-site in Zurich and remotely, collaborating with a team of support specialists.

Key Responsibilities:

• Provide technical support for computers, applications, and platforms.
• Assist end-users via tickets, emails, Teams, phone calls, or in-person.
• Install and configure devices such as laptops, desktops, iPads, iPhones, and more.
• Troubleshoot hardware, software, network, and access issues.
• Collaborate with internal teams and escalate unresolved incidents as needed.
• Ensure high-quality service delivery and provide consistent customer experiences.

Your Profile:

• 3-5 years of experience in a tech support or help desk role.
• Expertise in Windows 10, 11, iOS, Apple Business Manager, and MDM tools.
• Experience with Lenovo laptops, printers, and other tech products.
• Strong communication skills in English, German, and French.
• IT Technician certification or relevant CFC qualification in IT.
• Industry certifications (Microsoft, Apple, etc.) are a plus.

Your Skills:

• Strong problem-solving and troubleshooting abilities.
• Customer-oriented, composed, and professional demeanor.
• Familiarity with Atlassian products (Jira Service Management, Confluence).

If you’re passionate about tech, luxury, and delivering exceptional service, apply now to join a forward-thinking tech team and help shape the future of tech support in luxury.