AWS DevOps Engineer

About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

As a growing team, we prioritise collaboration, innovation, and scalability in everything we do. We're looking for a passionate and skilled DevOps Engineer to join us and help build secure, efficient, and scalable infrastructure.

What You’ll Be Doing

As a DevOps Engineer, you'll play a critical role in ensuring our infrastructure supports seamless operations and exceptional product performance. Your day-to-day responsibilities will include:

• Infrastructure Automation & Optimisation: Design, implement, and maintain scalable, reliable infrastructure using tools such as Terraform and Ansible.
• CI/CD Management: Develop, optimise, and manage CI/CD pipelines for smooth and rapid deployments.
• Monitoring & Incident Response: Set up logging, monitoring, and alerting systems; respond quickly to incidents to minimise downtime.
• Collaboration: Work closely with backend engineers, data scientists, and product teams to streamline development and operations.
• Security & Compliance: Apply security best practices and perform regular infrastructure audits to ensure compliance.
• Cost Optimisation: Manage cloud infrastructure costs effectively, optimising resource utilisation.
• Continuous Improvement: Automate repetitive tasks and stay updated on the latest DevOps tools and practices.
  
  

Key Metrics for Success

• Maintain high system uptime and availability.
• Reduce deployment times through CI/CD optimisations.
• Decrease incident response times with robust monitoring and alerting systems.
• Support increased deployment frequency and improved system scalability.
• Enhance security compliance and optimise cloud costs.
  
  

What You'll Bring

Required Skills:

• Strong experience with AWS.
• Proficiency in infrastructure-as-code tools (e.g., Terraform, Ansible).
• Expertise in containerisation/orchestration tools (e.g., Docker, Kubernetes, ECS).
• Knowledge of CI/CD tools (e.g., GitHub Actions, Jenkins).
• Experience with monitoring/logging tools (e.g., Datadog, CloudWatch).
• Solid understanding of Linux systems administration and networking fundamentals.
• Familiarity with cloud security best practices.
  
  

Nice-to-Have Skills:

• Proficiency in scripting languages (e.g., Python, Bash).
• Understanding of database optimisation for SQL/NoSQL systems.
• Previous experience in fast-paced or start-up environments.
• Familiarity with compliance standards (e.g., ISO 27001, SOC 2).
  
  

What Makes You a Great Fit

• Proactive Problem-Solver: You anticipate challenges and resolve them efficiently.
• Ownership Mindset: You take responsibility and see tasks through to completion.
• Adaptability: You thrive in dynamic environments and embrace change.
• Team Player: You work well with cross-functional teams and value collaboration.
• Continuous Learner: You're always improving your knowledge and skills.
  
  

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

• Be Accountable
  
  

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

• Deliver Value to Customers
  
  

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

• Keep Growing
  
  

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

• Have Craic & Be Sound
  
  

We’re passionate about what we do, but we also know how to have the craic. Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry!
• We're humble but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!
• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).
• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!
  
  

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.