Air Product Gateway Manager

Job Description

Scope

Overall responsibility for team success by agreeing, implementing and monitoring individual and team objectives and targets whilst ensuring company policies and procedures are adhered to.

Responsibilities

Provide department support and supervise the staff in the air gateway team. freight department.
Prepare shipments for clients PSA BDP offices and/or agents: customs clearance, shipping, distribution and identify their needs and provide feedback.
Coordinate pickup and delivery orders with trucking companies, airlines, shipping lines, warehouses etc. to obtain necessary information in order the process shipments in the best way.
Training of staff
Sets quarterly targets and objectives
Communication- encourages respect and open communication within and beyond the team
Review workflows and procedures and provides feedback to maintain a high quality of service level
Documents, records and reports all discrepancies to include missed deadlines.
Handling escalations from customers and internally
Monitoring Operational KPIs on regular basis to ensure they are achieved and improved consistently.
Issuing freight bills, invoices to brokers and responsible for collecting unpaid invoices within the credit term
Order processing management
Meet and exceed (internal) customer demans
Planning / booking / Transportation orders and Coordination / follow up of shipments
Customs processing (export / import) and Documentation/administration/invoicing/filing and feedback to the customer (internal and external reporting of the shipments to the customer) by various means (phone, mail, EDI)
Operational troubleshooting
Lead a team of high motivated team member
Risk analysis and monitoring the profitability of the gateway inclusive month end closing (all invoicing done, no reporting)
Non-conformance reporting in accordance with KPI’s
Cooperation with approved subcontractors in accordance with agreed rules
End to end processing
Punctual flawless order handling and documentation
Manage and increase safety and quality control
Ambasaddor BDPT Ar

Job Requirements

Qualifications / Experience

Graduate of any discipline.
Minimum of 2 years of progressive experience in a supervisory role in operations within the freight forwarding industry
Knowledge and experience in building consolidations – loose VS PMC level
General knowledge of various local and International shipping and freight forwarding practices is an advantage.
Combined excellent communication and interpersonal skills with a strong ability to analise situations and to make good decisions based on available information.
Ability to adapt quickly to changing policies and procedures .
Knowledge in SAP, ERP systems , computer literate in Microsoft Office Suite will be an added advantage.
Must have confident personality as well as an exceptional work.

Air Product Gateway Manager

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