Network Engineer

Role definition

You will be responsible and accountable for end to end Infrastructure network operations and work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment

Expected qualification and critical experiences -

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
• Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
• Tasks to be performed by FSO under onsite MACD’S are below
• Add/remove CSU/DSU
• Add/remove out of band access devices/modems
• Ad a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
• Rogue device identification (tracing the cable from the switch to the end location)
• Wiping configs
• Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
• Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
• Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
• Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch

Perform RMA process

• Replacing network hardware,
• Label patch cords,
• Un-rack defective hardware,
• Install RMA hardware into the Rack,
• Repatch copper and Fiber cables
• Upgrade the hardware with JJTS standard code / IOS
• Complete UAT testing
• Ship back the old hardware
• Replace or install new network hardware
• Need to work with tools they will need to use to perform FSO work
• Screwdriver,
• Laptop,
• Hotspot,
• Console Cable,
• SecureCRT or PUTTY software,
• Working knowledge of WebEx / Skype / Teams and AWS

Mandatory Education, Skills & certification -

• Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
• Perform wireless LAN survey for break-fix with proper equipment & training
• Local contact point for escalated / aged / outstanding incidents & iTASK
• Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
• Coordinate and manage communication with SDL, and Network Team (e.g. incident update)
• Follow up and support on operation team open RITMs
• Support other initiatives like TLM, Capacity, Release, Problem management
• Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
• Run reports from Network Tools (e.g. Logic Monitor, Netscout, Tornado, Prime etc) for Network CI as required
• Perform CSR / MACD / Project work as FSO
• Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others
• Other Field Services activities as per business requirement & emergencies at all times

Benefits

• A supportive, diverse and global team with a brilliant culture.
• A flexible (remote) working environment
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com