Yseop is recognized as the world-leading AI software company and pioneer in Generative AI. Yseop is the leader in Generative AI for regulated industries, changing the way content automation solutions are delivered with a human-centric, AI platform. Yseop is reimagining the future of scientific writing to get medicine into the hands of those who need it faster.

With a suite of industry-specific applications and cutting-edge hybrid Natural Language Generation (NLG) technology that blends symbolic, machine learning, and LLM techniques, Yseop ensures that even the most demanding content automation tasks are met with ease, scalability and application security across the entire enterprise

At Yseop, our mission is to support companies through this digital transformation. We believe that our cutting-edge artificial intelligence technology allows businesses to increase the efficiency of their operations and shift employee time spent on tedious tasks to more value-added and creative work.

So join Yseop and be part of an amazing adventure that is only at its beginning!

Our corporate values drive our daily job:

• Team : We care about each other, inspire each other and encourage strong team spirit
• Trust: Trust is foundational. It empowers our employees and customer relationships.
• Innovation: We love to innovate in ways that delight our customers
• Customer Centric: We exceed customer expectations and aspire to create true partnerships.
• Speed: We practice agility, prioritize simplicity and we are proactive

We are building a diverse and inclusive team - and we need your help!

So join us to build tomorrow, today, 🚀

Delivering Customer Success is an important focus for Yseop, we are committed to delighting our customers at every step of their journey. The Customer Success team is a cornerstone of understanding our customers’ needs, delivering applications with high business value and creating the right engagement for the right customer at the right time.

The Yseop Customer Success Team

As part of the Yseop Customer Success team, the Project Manager Life Science role focuses on driving the implementation of Yseop solutions ensuring timely delivery to our Pharma customers.

You’ll report to the Director of Customer Success EMEA based in Paris and join a global, diverse and international team of Consultants, Clinical Data Analysts, Project Managers and Customer Success Managers based both in Paris and New York City.

We care about our Team and act as one Team! Teamwork is important and we are looking for someone who’s up for collaborating with the help of a buddy at your start.

👩‍💻 Your mission

How you will spend your time as our next Senior Implementation Project Manager Life Sciences.

As Yseop’s Implementation Project Manager Life Sciences, you are responsible for taking requirements, managing schedule, planning of delivery and follow-up after implementation until value is reached.

Yseop Project Manager’s responsibilities include:

As Yseop’s Senior Project Manager Life Science, you are responsible for taking requirements, managing schedule, planning of delivery and follow-up after implementation until value is reached.

• Define and implement project plans, managing resources to deliver solutions that fully delight our customers.
• Quickly develop a deep understanding of the client's business needs and ability to identify how to configure the product accordingly, and speak with customers about the most relevant features and functionality for their specific requirements.
• Create a joint success plan with customers, outlining the use cases, outcomes and key business value to be achieved, with corresponding success metrics.
• Drive adoption of Yseop products, maximizing customer investment and accelerating time-to-value.
• Be solution-oriented and serve as a client advocate to Product Management, Support, and Engineering to help drive toward successful and timely resolutions.
• Handle escalations from project implementation teams and work across internal teams to resolve them.
• Create and maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific requirements.
• Advocate best practices standards for organizational change management, adoption, sustaining, and training.

🧐 Your profile

You will be successful if you are

• 3+ years of client-facing project delivery and management experience implementing enterprise solutions for large, complex organizations
• Previous experience working with the Pharmaceutical Industry, with high level knowledge of the Drug Submission process is a significant plus
• Hands-on experience with release management, project delivery and solution implementation principles
• Demonstrate ability to quickly develop expertise with a new, enterprise SaaS product, and comfortable working in Agile development environments
• Committed to delivering outstanding customer service, supporting and driving our customers’ business success.
• Able to quickly understand the business, its issues, take ownership and develop and execute a strategy with the team that drives operational excellence and project delivery.

You will thrive if you are

• Committed to delivering outstanding customer service, supporting and driving our customers’ business success.
• Have excellent listening, communication and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, and consensus building.
• Excellent problem solving and analytical skills, excels under pressure and is results-driven
• Willing to learn and adapt to new features and functionality with evolving products
• Able to navigate and effectively manage business successfully in a matrix organization across borders. Understanding and respecting cultural diversity and operating successfully within that framework, including ability to think globally and act locally.
• Have the ability to nurture innovation and create an environment that encourages creativity and positive risk taking. Demonstrates creativity and entrepreneurial flair.

🎁 Benefits to join Yseop?

• A very strong company culture
• Hybrid work policy
• 1 day per year offered to do volunteer work in an association
• Birthday Off and Mental Health Day
• An on- boarding tailored made to simplify your integration and meet all the teams
• Team Building every quarter

Yseop is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.