Senior Product Manager

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are looking for a Senior Product Manager to join our Product Management team and play a key role in helping us refactor, grow and unify our product capabilities. You would interact closely with the Product, Design and Research teams, Engineering, Quality, Product Marketing and Support, and multiple other stakeholders, in order to understand, research and grow the 8x8 products.

Responsibilities

Develop and execute product roadmaps in collaboration with engineering teams, applying Agile principles for efficient project management

Define product requirements, oversee testing, and create comprehensive documentation for Contact Center, Unified Collaboration and Customer Engagement analytics products

Collaborate with go-to-market teams such as sales, solutions engineering, and marketing to provide sales enablement, develop impactful demos, and create a wide range of product materials

Partner with technical operations and carrier relationship management teams to optimize support processes, customer onboarding, provisioning, and connectivity

Work closely with other 8x8 teams, including contact center, unified communications, and meetings, to ensure seamless integration and leveraging of shared resources

Provide strategic leadership for your product portfolio, driving roadmap development and offering guidance to other product managers to foster growth and best practices

Engage with internal and external customer groups to gather feedback, explore usage, and integrate insights into the roadmap

Assess the business impact of the new products and features through product analytics (e.g. Google Analytics, Amplitu)

Aid sales and finance teams in defining pricing and implementing billing processes for existing and upcoming products

Qualifications

3-5 years of experience in product management for an enterprise cloud/SaaS product/service

Strong relevant experience in product management, with a focus on B2B products or a related field

Strong knowledge of API usage, technical documentation, and tutorial creation

Experience working in software development following Agile methodologies

Strong analytical and problem-solving skills

Excellent communication and presentation skills with the ability to engage with customers and external stakeholders

Entrepreneurial, quick-thinker able to understand technical problems and plan solutions

Strong sense of ownership and accountability

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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