Agile Coach

Department: IT Solutions - Portfolio Directorate

Employment Type: Permanent - Full Time

Location: Newquay, Cornwall, UK

Description

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To provide agile leadership coaching to executives, managers, scrum masters and team leads.

The Agile Coach is a key role in delivering agility change and new ways of working as part of an enterprise transformation. The Agile coach will have a passion and the drive to create and support Agile change across the enterprise, educating, coaching and guiding colleagues through change, and enabling people to be successful in their roles.

The Agile Coach will be a cultural change agent responsible for supporting the creation of clear transformation objectives, the measures of success and working closely with the teams

The Responsibilities Of An Agile Coach Include

• Guiding the adoption of Agile principles and practices: The Agile Coach helps individuals, teams, and organizations understand and embrace Agile principles and practices, enabling them to deliver value more effectively.
• Providing training and coaching: The Agile Coach provides training and coaching to individuals and teams on Agile practices such as SAFe, Scrum, Kanban, and Lean, helping them improve their skills and knowledge.
• Identifying and removing impediments: The Agile Coach identifies and helps remove any obstacles or impediments that may hinder the progress of Agile teams, enabling them to deliver value consistently.
• Promoting continuous improvement: The Agile Coach fosters a culture of continuous improvement within the organization, encouraging experimentation, learning, and adaptation to enhance delivery effectiveness.
• Supporting organizational change: The Agile Coach collaborates with leaders and teams to drive the Agile transformation, supporting the adoption of Agile practices and mindset across the organization.
• Facilitating communication and collaboration: The Agile Coach facilitates communication and collaboration among teams, stakeholders, and leaders, promoting transparency and alignment on priorities and goals.
• Facilitating Agile ceremonies: The Agile Coach facilitates key Agile ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, helping teams collaborate effectively and continuously improve.
  
  

Key Skills & Experience Required

(E) – Essential

(D) – Desirable

• Recognised Agile certification (E)
• Education to degree standard and/or equivalent qualifications/experience (E)
• Deep knowledge of Agile coaching and/or training teams and individuals (E)
• Excellent stakeholder management and communication skills with colleagues at all levels, and ability to articulate the agile mindset shift in practical and real terms to people (E)
• Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments (E)
• Strong facilitations skills and deep experience of the core agile practices (E)
• In-depth knowledge and experience implementing Agile methodologies, with experience from inception to outcomes (E)
• Experience of managing, inspiring, engaging and motivating a team and colleagues to achieve excellent results (E)
• Empathetic - Support the team by displaying an authentic understanding and concern for a team member’s beliefs or feelings (E)
• Excellent written communication, to articulate effective feature, epic and story descriptions, definition of done and acceptance criteria (E)
• Conflict navigator – Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making (E)
• Be a mentor. Keen sense of developing, building and mentoring people through difficult situations and contexts (E)
• Ability to facilitate identification and management of priorities (E)
• SAFe Scrum Master or SAFe Advanced Scrum Master certification (D)
• ITIL foundation qualification (D)
• Azure DevOps certification (D)
• Good project management skills and knowledge of formal project management methodologies (D)
• Presentation skills and the ability to communicate confidently (D)
• Experience of managing projects (D)
• Experience with Azure DevOps or similar tool and implementation of best practices in Agile tools and workflows (D)
• Good conversational, relationship and interpersonal skills (D)
  
  

Employee Benefits

• Hybrid Working - Minimum of 5 days per month in the office
• 10% Performance related bonus
• 30 Days holiday and maximum of 8 public holidays (pro-rata)
• Sick pay
• 4 Discretionary Christmas Closure Days
• Contributory pension scheme
• Life Assurance cover
• Service time - 3 Volunteer days per year
• Free onsite parking & Bike racks
• Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
• Student Discount (access to Totum, Unidays & Student Beans)
• CycleScheme
• TechScheme
• Opportunities for formal training and professional certification
• Free access to Linkedin Learning
• Free access to Future Learn short courses
• Potential for internal promotion and advancement
  
  

Equality, diversity & inclusion

We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.

This is in line with King's College London (KCL).

About The Directorate

Information Technology (IT), under the leadership of the College Chief Information Officer (CIO) provides core IT infrastructure and application services in support of education, research and administration across the College on 5 main campuses based in central London.

Everything IT does is designed to support one or more of the three critical capabilities enabling the College to achieve its strategic objectives. These are

• Excellent student experience
• Excellence in research
• Efficient administration
  
  

A wide range of applications and services are delivered and supported by central and campus-based teams working in collaboration with other College colleagues. The department currently has circa 400 staff.

The Service Portfolio Includes

• Education services (support for the education experience, for both the student and those who teach
• Research services (conducting and supporting research)
• Collaboration and Infrastructure services (Supports the ability to work efficiently, wherever, whenever, however and with whomever)
• Professional services (supporting the research, learning and teaching objectives of the college. Many investments will help professional services to better support those who teach, learn and conduct research)
• Partnership services (enabling the College to collaborate with a range of third parties, including King’s Health Partners)
  
  

IT – Information Technology Is Organised Into The Following Divisions

• IT Solutions, IT Services and Office of the CIO
  
  

About The Department Of IT Solutions

IT Solutions – “Plans, Specifies, Designs, builds, integrates and operates solutions”