Product Owner

About Us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

About the Role:

As a Product Owner you will define the product vision, prioritize features and ensure the development team delivers valuable gaming experiences. You will act as a bridge between stakeholders and developers, driving innovation and enhancing user engagement in a competitive market.

What You Will Be Doing:

• Lead the development of real-time chat features, ensuring seamless and engaging player communication within the Live Casino game client.
• Work closely with engineering teams to enhance and optimize the chat service within the broader game ecosystem, ensuring seamless interaction with APIs, moderation tools, and real-time messaging protocols.
• Define and prioritize chat-related features such as message delivery optimization, user engagement tools, and performance enhancements.
• Ensure the chat system aligns with compliance, security, and responsible gaming requirements.
• Craft detailed and precise written specifications for new products and features.
• Define and communicate product vision together with teams of Developers, Designers, Testers, Studio Operations team, and other stakeholders.
• Collaborate with Developers, Designers, Testers, and other stakeholders to articulate and align on the product vision.
• Work closely with Business Intelligence teams to leverage data insights in product development.
• Analyze chat usage metrics, user behavior, and engagement trends to drive continuous improvements in the chat experience.
• Resolve product development challenges and prioritize features based on business needs and user feedback.
• Ensure new products and features undergo thorough usability and performance evaluations, including focus group testing when applicable.
• Conduct market research and trend analysis to stay competitive.
  
  
  

What We Need From You:

• At least 3-5 years as a Product Owner with software development teams, demonstrating a strong understanding of the software development process.
• Exceptional ability to analyze and interpret complex data to drive product decisions.
• Experience working with chat or messaging platforms, either through direct product ownership, integrations, or implementation of real-time communication features.
• Proven track record of working with APIs and system integrations, particularly related to chat tools, live communication, or multiplayer gaming experiences.
• Familiarity with chat technologies such as WebSockets, XMPP, or similar messaging protocols.
• Understanding of chat moderation, anti-spam measures, and responsible gaming considerations for player communication.
• Proven experience working with both established and new teams, providing challenges and support to foster continuous improvement.
• Effective remote work skills with a strong ability to manage tasks and communication in a distributed environment.
• A successful track record in driving product concepts and delivering robust solutions in collaboration with your teams.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining precision and attention to detail.
• Excellent verbal and written communication, with strong interpersonal skills.
• Fluency in English.
  
  
  

Other Attributes We Welcome:

• Experience with chat analytics and AI-driven engagement tools, such as LLM, NLP-based chat moderation, chatbot-assisted communication, or sentiment analysis.
• Understanding of player engagement and retention strategies through chat, such as gamification, loyalty-based interactions
• Familiarity with chat escalation and support systems
• Experience managing chat experiences in high-traffic, real-time environments, ensuring stability, uptime, and performance optimization.
• Exposure to compliance and localization challenges for global chat products, including multilingual chat support and region-specific regulatory requirements.
  
  
  

What We Offer:

• Salary range from 5,000 EUR gross to 6,666 EUR gross
• Health insurance from first day of employment
• Paid parking next to the office
• Driven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best-in-class services with a dedication to create games that players love time and time again.
• Professional and personal development
• Opportunities to progress within a dynamic team.
  
  
  

To apply, please submit your resume detailing your relevant experience and interest in the position.