Technical Account Manager / Technical Support

Our mission at LIBERNETIX is clear: to transform money management by facilitating the free movement of money, secure storage, and long-lasting value. We’re a small, ambitious team of like-minded people, who believe they can make a difference in this area. Our goal for this year is to find the best people we can get our hands on, with top-notch expertise and matching cultural values, and build a well-balanced team.

This time, we have an opening in the IT department.

Your job will be to deliver technical solutions to our merchants and make sure their payments are flowing without any issues. We expect you to have a deep technical understanding of how payments work and mostly focus on resolving/L3 level technical issues. You’ll also communicate with our payment provider partners to ensure that integrations with them are working properly. Your goal is to not only resolve issues but also to help merchants grow by leveraging our technology effectively.

We strive to be the best versions of ourselves professionally, so we expect you to be great at your job too. It should be something you enjoy, brag about at parties, and do not just for the money, but for the pleasure of it.

If this resonates with you, here’s what we will expect from you.

Your key results:

• Merchants can integrate with us easily and without any issues, they know how to use our platform.
• You resolve complex and technical issues with payment processing
• You provide and implement ideas to increase our AR, optimize profits, and mitigate risks
• Integration issues with our acquiring and partners are working as expected
• You maintain the tooling required to perform your work with the help of other engineers, e.g. issue tracking, data analytics, monitoring platforms, etc.
• You maintain the agreed-upon SLA to ensure timely responses to our clients.

Your background:

• You have an excellent understanding of how online payments work with cards, APM, etc.
• You have experience in leading technical conversations with clients and partners, understanding their requirements, and offering solutions
• You can troubleshoot a complex technical problem, lead conversations with other engineers, understand technical documentation and logs
• You are comfortable with cross-functional work and working with other departments.
• You can use BI tools on a basic level to be able to extract analytical data
• You are familiar with APIs, can understand the documentation, and interact with them using, code or other tools.
• You follow the latest trends in fintech and learn new things

What’s important to us:

• You can work remotely, but we’d prefer if you could regularly (e.g. 2-4 times per year) travel to Riga
• We’re a mixed team of Russian and English-speaking people, so you should know both.

Perks:

• Competitive salary: 2000 - 3000 (senior level) EUR NET, based on your experience and expertise, and a performance-based quarterly bonus
• Impactful Work: Contribute to one of the most ambitious fintech projects in the high-risk e-commerce world.
• Cutting-Edge Tech: Utilise the latest technology and tools to support your business development efforts.
• Professional Growth: Seize opportunities for career development and advancement within our rapidly growing team.
• Social benefits: 1800 EUR annual compensation for education, sports, and health expenses
• Paid Lunches: Recharge your strategic powers with daily meals.
• Stunning Office: Operate from our stunning Pardaugava office, complete with a serene lake view.
• Exceptional Company Culture: Join a supportive team that values innovative thinking and collaboration.

Looking forward to hearing from you. Get in touch if you have any questions, or comments or just want to stop by for a coffee!