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Title - Project Manager
Type - Contract
Location - Remote , Poland
Key Responsibilities:
- Project Management & Implementation:
- Lead the end-to-end implementation of ServiceNow ITSM & ITOM solutions.
- Develop project roadmaps, timelines, and budgets to ensure successful delivery.
- Manage risks, issues, and dependencies to achieve project goals efficiently.
- ServiceNow ITSM & ITOM Execution:
- Oversee ITOM implementation, including CMDB, Discovery, Event Management, Orchestration, and Cloud Management.
- Drive ServiceNow ITSM enhancements (Incident, Problem, Change, and Request Management).
- Ensure seamless integration with existing enterprise applications and IT infrastructure.
- Ongoing Support & Service Desk Operations:
- Collaborate with service desk teams to enhance IT service support and user experience.
- Monitor system performance, troubleshoot issues, and drive continuous improvements.
- Ensure compliance with ITIL best practices and governance frameworks.
- Stakeholder Collaboration & Communication:
- Work closely with business leaders, IT teams, and vendors to align IT solutions with business needs.
- Facilitate training, workshops, and knowledge transfer for ServiceNow users.
- Provide regular status updates, reports, and presentations to key stakeholders.
Required Skills & Qualifications:
- 3+ years of experience in IT Project Management with a focus on ServiceNow ITSM & ITOM.
- Proven expertise in ServiceNow implementation, configuration, and support.
- Strong understanding of ITIL processes and IT service management best practices.
- Experience with ServiceNow CMDB, Discovery, Event Management, and Orchestration.
- Knowledge of cloud platforms (AWS, Azure, or GCP) and enterprise IT environments.
- Excellent communication, stakeholder management, and problem-solving skills.
- PMP, ITIL, or ServiceNow certifications (preferred).
Key Skills
Ranked by relevance
itil
cloud
aws
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- Posted
- Feb 07, 2025
- Type
- Contract
- Level
- Associate
- Location
- Poland
- Company
- Hyqoo
Industries
IT Services
IT Consulting
Categories
Information Technology
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