Tech Product Owner - Payment Switch

Job Description

Circle K Business Centre is a shared service center which supports Circle K Europe operations through a wide range of services within Finance & Control, Information Technologies, Human Resources, Transport Fuel and Customer Service.

Circle K is part of the Canadian company Alimentation Couche Tard Inc. (Couche-Tard), one of the world's largest joint-stock convenience retail companies, listed on the Toronto Stock Exchange (TSE). It has operations in North America, Europe, Asia and the Middle East. It has approximately 12,300 sites across its network in North America (U.S. and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltics), Asia and the Middle East. We are a family of more than 100,000 merchants making it easy for our customers around the world.

The Tech Product Owner position is an important and central position within Circle K Global Tech as he/she is responsible for the end-to-end solution within a specific area. This includes both the operational quality and the financial aspects. The Tech Product Owner is expected to secure optimal, stable and efficient operations while at the same time keeping the operational budget and contribute to cost optimization.

Main Areas Of Responsibility

Overall coordination of outsourced solution that handles the critical payment solutions/services (authorization, processing,

maintenance, operation) with large complexity and high business impact.

Position requires some experience and knowledge within the Retail Payment area of responsibility, as well as

strong coordination, communication and analytical skills.

Main Tasks

• Fully responsible for business critical systems/services with large complexity and high business impact
• Act as SPOC for European Payment switch to lead Operations and co-ordinate minor development initiatives
• Preparation for new system Releases, Release Acceptance tests coordination and Release deployment
• Ensure good governance of own area and clear interfaces towards other parts of the Circle K Global Tech organization
• Developing and implementing proactive end to end monitoring routines
• Actively following up and challenging supplier/s who are not delivering according to contract and quality expectations
• Cooperating closely with relevant business stakeholders regarding service level and expectations. Measuring and working towards customer satisfaction for internal or external customer. This includes ensuring services are available and delivered according agreed to service level and KPIs
• Developing and maintaining business contingency plans for the system where relevant
  
  

The Candidate Profile

To be effective in this position, you shall have experience working in a technical team and be comfortable with close cooperation with both internal representatives and suppliers as this are outsourced solution with integration to our

internal IT systems and other external solutions. This role also requires a good understanding of the business processes. The candidate we look for is fact-based, structured and cooperative, with a good understanding of

operational efficiency and cost drivers.

Main Requirements

• Bachelor or Master degree in Computer Science or Business Administration
• Good business understanding and commercial awareness
• Awareness and understanding regarding PCI DSS, IFSF standards, ISO 8533, GDPR
• Hands on experience with software development lifecycle with requirements capture and testing for validation and verification
• Experience for vendor management for outsourced SAAS technology service
• Project management experience
• Experience in establishing and following up on KPI’s for IT services (SLA)
• Experience in ITIL and ITSM
• Have strong interpersonal, communication and planning skills, along with critical thinking and good decision-making abilities
• Good English language skills are required for this position.
• Some travel must be expected.
  
  

What You Can Expect From Circle K

• Monthly salary: 3200 - 3600 EUR gross.
• Covered tariff plan for your mobile phone.
• Health insurance.
• Employee discounts in our stores.
• Global and fast-paced work environment.
• Positive atmosphere and great colleagues around you.
• Continuous personal and professional development driven by challenging goals.
  
  

Interested?

We encourage you to apply by February 28th, 2025.

Come grow with us!

Circle K Business Centre SIA

PVN Nr: LV40103511774

Duntes iela 6, Rīga, Latvija LV-1013