Job Title: Business Transformation Specialist

Department: Change Management

Reporting to: Unit Head of Business Transformation & Process Management

Main Role (Overall accountability):

To manage business Transformation & process reengineering projects by applying standard change management tools & techniques. Be able to manage change management projects end-to-end in structured manner. Be able to read and understand data to drive data driven decision making process. To assist with the procedures of branches & operational on a day-to-day basis to ensure policies and procedures clearly documented for process changes. To manage queries related to process, policies and procedures in timely manner. Be able to communicate effectively with stakeholders from various business, operations and functional teams.

Principal Accountabilities:

Process Reengineering:

• Apply change management tools & techniques to manage projects in a structured manner.
• Manage end-to-end projects to ensure timely delivery with expected outcome.
• Design processes and draft in-detailed business requirement document for solution development.
• Build specific test cases for solution testing.
• Be able to read and understand data with capability to perform basic data analytical skills.
• Manage effective communication process with various stakeholders across departments.
• Engage in resolving business problems with proper process reviews and action to address the root cause.
• Draft user manuals for large scale transformation projects and govern the training and communication process.
• Assist L&D team on providing training to branches or direct training on need basis to branch champion’s and other stakeholder on new changes in processes.

Branch Support:

• Providing support to branches on day-to-day operations enquiries/clarifications relating to change initiatives.
• Support Process Management team in communicating to branches on any change initiatives.

Policies & Procedures:

• Work with UAT testing team to understand system changes and Draft Operations Advices, Internal Memorandum for new system and process changes.
• Draft English and Arabic process changes (OA/ Memo) on regular basis based on system changes, regulatory changes, Audit, process improvement and so on.

Personnel Specifications:

• Omani National
• 5+ years of overall banking experience in operations/branches and an overall experience of 10+ years.
• Prior experience in Change Management related roles is a must.
• Qualifications in the areas of Lean/Six Sigma/Design Thinking/Project Management or any other change management related areas will be a critical advantage.
• Strong communication skills in Arabic and English.
• BSc/MBA Graduate in related fields.
• Very good knowledge in MS Office and content/template creation tools.
• Effective team worker.
• Structured problem-solving skills.
• People management experience will be an added advantage.