IT Support Engineer

This is us

Qinshift and Avenga merge together to start a new era of technology that matters. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

In Córdoba, Argentina; we are actively seeking a professional to strengthen our IT team.

This is you

• Proficiency in configuring and administering switches and firewalls (Fortinet/Cisco).
• Expertise in operating systems, including Linux and Windows, for troubleshooting and configuration.
• Strong understanding of LAN/WAN network architectures and their administration.
• Experience with cloud services, preferably AWS, and Office 365 administration.
• Upper-Intermediate English proficiency (B2).
• Solid experience as an IT Support Engineer with a focus on SysAdmin.
• Strong problem-solving skills with the ability to diagnose and resolve technical incidents efficiently.
• Excellent communication skills to interact effectively with users and technical teams, explaining problems and solutions clearly.
• Strong organizational abilities to manage multiple tasks and maintain rigorous tracking of incidents and requirements.
• A proactive team player with the ability to collaborate across departments and external suppliers.

Nice-to-have skills:

• Experience with Fortinet and Cisco devices for configuration and administration of switches and firewalls.
• Knowledge of information security practices, both at the user level and within data networks.
• Familiarity with AWS cloud services.
• Advanced skills in computer virtualization and managing virtualized environments.

This is your role

• Provide technical support to end users, ensuring effective incident resolution and tracking.
• Maintain the availability and correct operation of equipment under your management.
• Coordinate and track incidents reported to external suppliers to ensure timely resolutions.
• Monitor the status and performance of company equipment and maintain operational continuity.
• Manage and track tickets through Jira, ensuring clear documentation of issues and resolutions.
• Maintain control over the company’s asset inventory.
• Provide support for on-premise and cloud-based servers.
• Administer and maintain the company’s LAN/WAN networks and data infrastructure.
• Manage Office 365 tools and services for user and resource administration.