L2 IT consultant

Overview

The jobholder will be responsible for providing 2nd line Technology Support in both their primary location and to remote sites, working as part of a wider team of engineers. Their primary task will be to act as the face of technology in location, assisting employees with all technology related Requests and Incidents. They will be responsible for the full asset lifecycle of corporate devices, from first build to retirement and disposal, including all necessary status updates within the asset management console.

Supporting approximately users locally, they will be tasked with maintaining a technical configuration that is fit for purpose within the office, ensuring end users have the technology they require, and all technical services are working appropriately.

Essentials

• Minimum 2-3 years Technology Support experience.
• Must have experience providing high level technical support within a complex technical environment.
• Service Delivery focused, with extensive customer facing experience.
• Must have in depth M365 support knowledge, including Teams, OneDrive & InTune.
• Must have experience of remote administration tools.
• Experience of imaging & re-imaging devices.
• Must have experience working in a Fast-paced demanding environment.
• Must have experience supporting a Citrix environment.

Technical Tools

• SCCM
• Active Directory
• Citrix Director
• MS System Centre Virtual Machine Manager
• Bomgar
• PowerShell
• AssetTrack
• ServiceNow
• CISCO Video Conferencing & telephony including Jabber.
• MBAM/BitLocker