Director, Regional Revenue Strategy & Operations

Job Description

On the Global Merchant team, our mission is to have best-in class restaurant and store selection for consumers and build products and services for our merchants to grow their businesses profitably on Wolt. In doing so, we partner up closely with the commercial teams in our +28 countries.

Our five global subteams focus on distinct areas of the merchant lifecycle and experience but also our internal efficiency related to reaching our mission:

• The Merchant S&O (Strategy & Operations) team is responsible for our merchant and selection strategy, merchant experience, planning and performance tracking, operating model design as well as commercial go-to-market approaches
• The Sales (revenue) S&O team owns and develops the goaling, sales operations processes, tools and enablement programs to support and improve the productivity of our local pre- and post-sales teams
• The Merchant Operations subteam focuses on smooth execution of core processes such as onboarding, in-store flows, self-service tooling and integrations - this in a very tight collaboration with our product teams
• The Enterprise team works directly with global current and prospective merchant partners to unlock and grow our joint business
• The B2B subteam owns and develops some of our newer service offerings for merchants - such as logistics as a service (Drive)
  
  

About The Role

The Director of Regional Revenue S&O will be responsible for driving revenue growth across our 28 markets. They will build an operating playbook to work with all regions improving sales productivity, launching strategic initiatives, implementing centrally driven programs & product launches and more. This person will own key company OKRs at the global and country level and work closely with country & central teams to achieve these goals. This role will be the catalyst of making our central company plans a reality in each country. This is a management position. This role will be located (or willing to relocate) in Berlin or Helsinki.

What you will be doing

• Lead the Revenue S&O team located across our markets. You will be responsible for managing and developing this team
• Partner with country GMs, commercial, sales and account management leads to hit revenue goals. This will include developing WBR cadences, GTM playbooks, and driving accountability–build rapport and be a true partner to the country teams
• Partner with internal stakeholders (finance, product, analytics, legal) to unblock and enable local teams. You will need to find the balance between scalable solutions and country specific needs.
• Accelerate Merchant acquisition globally across Restaurants, Retail, Grocery and more–adopt incentive programs, test acquisition methods, make budget cases, and more to grow our selection lead
• Build sales enablement to drive uniformity across country processes, improve our sales playbook and standardize tool/CRM usage.
• Build a playbook to deploy global changes across regulations, products, or new channels. You will be the bridge from countries to these internal teams and new developments so figuring out how to deploy at scale will be key.
• Report to our executive team on OKR progress and country status.
  
  

Our humble expectations

• Strong CRM understanding (SFDC, PipeDrive, HubSpot, etc.)
• Previous management experience
• Years of similar experience in a GM or similar strategy role
• Very strong written and verbal communication skills
• Very strong cross-functional management skills
• (Nice to have) SQL and dashboarding proficiency
  
  

Next Steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

What You’ll Get By Joining Us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + long term incentive plan available
• Hybrid working environment
  
  

If you have any further questions about the position, you can turn to:

Chene Elliot, Talent Acquisition Partner - [email protected]

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 27 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.