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dxFeed

Technical Support Engineer (Level 2)

dxFeed
Portugal · Full-time · Mid-Senior
Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Job Description

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We Expect The Technical Support Specialist To

  • Work in 5-day schedule,
  • Monitor financial systems using proprietary monitoring systems,
  • Register and resolve service requests, incidents, and problems,
  • Assist to DevOps engineers, developers, and QA engineers,
  • Communicate with client and partner company representatives,
  • Exchange knowledge with colleagues.

Qualifications

Must-have skills:

  • Basic UNIX/Linux training,
  • Experience in Unix/Linux command line,
  • Basic knowledge of shell script languages, AWK, Perl, etc.,
  • Strong analysis, investigation, and troubleshooting skills,
  • Good command of written and spoken English languages.

Nice-to-have Skills

  • Work experience in Linux environment,
  • Experience in customer service
  • Understanding of ITIL/DevOps processes and routines,
  • Experience with SQL-like command language,
  • Experience with trading/exchange/risk management software usage,
  • Experience with Atlassian software (JIRA, Confluence, etc.),
  • Bachelor’s degree in Computer Science or a related field.

Additional Information

Work Regime Flexibility Benefits

  • Possibility of hybrid work mode
  • Flexible working hours

Health And Recreation Benefits

  • Fully paid additional wellness days (3 unwell days per year)
  • Medical insurance for the employees and children
  • Reimbursement of fitness / Urban Sports Club Membership
  • Meal allowance (Coverflex Card)
  • Flexpay system (Coverflex)

Facility Benefits

  • Modern office with new equipment
  • PlayStation, table football, and musical instruments in the office
  • Parking spaces
  • Free drinks and snacks

Community Benefits

  • Teambuilding activities
  • Corporate parties
  • Football Club
  • Music Club
  • Speakers' Club
  • Free admission to corporate external events
  • Possibility of joining conferences and professional fairs
  • Personal branding development support

Professional Training Benefits

  • English language courses
  • Local language courses for foreign employees
  • Unlimited access to self-learning platforms
  • Certification opportunities
  • Mentorship Program

Social Benefits

  • Parental bonus
  • Pension plan (Coverflex)
  • Referral bonus
  • Blood donation paid leave

Key Skills

Ranked by relevance

confluence branding devops linux perl jira sql
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Country Guide

Portugal

Startup-friendly with strong expat appeal

Posted
Feb 12, 2025
Type
Full-time
Level
Mid-Senior
Location
Porto
Company
dxFeed

Industries

IT Services IT Consulting

Categories

Information Technology

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