Senior Product Manager- Customer Experience (CxE)

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate.

Are you looking for a product management role where you will collaborate with our digital sellers, feature PMs, the product vertical and horizontal teams within our Security Engineering Customer Experience organization (CxE), as well as multiple Marketing teams.

The focus of the Targeted Customer Product Manager role within the Customer, Communities and Partner (CCP) team is to support worldwide Corporate and Major Growth accounts reactively as requested by our field teams or proactively based on targeted campaigns to gather product feedback. You will deliver L200+ readiness across the full security portfolio to secure sales, deployment, and retention. You will have strong field relationships to offer pre- and post-sales support to ensure that our security stack is a good fit for the ~30k managed accounts through digital sales.

We're on the lookout for someone who is energized by direct customer interactions, delivering technical content, and driving product success. If you are ready to take on this challenge and make a significant impact, we'd love to hear from you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#MSFTSecurity

Responsibilities

• Act as the advocate and interface between customers, and the Microsoft Security product and engineering teams for Microsoft’s Security product to ensure customer issues are properly addressed, drive critical feedback and insights, and gather customer requirements to improve the product value to customers, and product adoption.
• Support customers, and field teams as the Security product evolves.
• Deliver customer readiness sessions online and/or in person.
• Serve as a point of contact in Microsoft Security Engineering for assigned customers.
• Work towards becoming a subject matter expert on Microsoft Security, especially AI strategy and supporting product technologies (Purview, Identity, Threat Protection) to effectively guide customers.
• Work directly with customers at all levels of their security organization from analyst to CISO to support investigation and response.
• Embody Microsoft’s culture and values.
  
  

Qualifications

• 7+ years of experience in product/service/project/program management or software development OR equivalent experience.
• Mid-level experience in a technical role across Security portfolio; ability to go deep in select security technical/solution areas with drive and a growth mindset.
• Clear and effective communication skills with excellent interpersonal skills, excellent written and spoken communication for both internal and external audiences, and the ability to adapt to your audience (including senior executives).
• Experience working with multiple stakeholders leading highly visible initiatives/products/projects at scale.
• A strategic mindset and vision to anticipate future demands and competitive needs.
• The ability to partner closely with both internal and external managed customers.
  
  

Positive and collaborative team player with demonstrated ability to work on cross-team projects.

• The ability to adapt fast to changes and move from one project to the other
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.