Cyber Security Analyst

Cyber Security Analyst, Ongoing opportunities based in Sydney, Gosford or Parramatta + hybrid working options

The Department of Customer Service (DCS) is looking for a Cyber Security Analyst to join our growing cyber security team!

Benefits

• Ongoing Grade 7/8 position delivering operational cyber security capabilities to defend and protect critical government systems and information.
• Salary range: $110,266 - $122,058 plus super, commensurate with experience.
• Excellent leave entitlements: 20 days annual leave, up to an additional 24 days flexible leave.
• Flexible and remote working opportunities from anywhere in NSW.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This is an exciting opportunity to join our Detection & Response team and be at the forefront of protecting and defending critical technologies and data.

Your responsibilities will include:

• Proactively monitor and respond to alerts from various security platforms to ensure that incidents are handled according to agreed procedures.
• Investigate and respond to assigned incidents and tasks promptly to resolve issues within agreed service levels and standards.
• Work collaboratively with key internal and external stakeholders and teams to monitor, detect, respond and remediate cyber security threats and incidents.
• Ensure effective incident recovery by accurately documenting information, communicating outcomes, and closing resolved incidents.
• Provide information and advice relating to cyber security incidents, technology and emerging threats to enable informed decision-making and minimise the impact of cyber security incidents.
• Identify and recommend improvements to maximise the effectiveness and coverage of security tools.
• Collaborate with cross-functional teams to build capability and ensure adherence to security best practices.

About you:

• Technically minded with an ability to tackle complex problems in a fast-paced environment.
• Experience in cyber security, technology and/or incident response.
• Experience in monitoring alerts of Web Application Firewalls, Proxies, Cloud Security Posture management tools, Data Loss Prevention and Endpoint Protection would be well regarded.
• A collaborative team player who can work with technical and non-technical teams to ensure the effective response to cyber security and operational technology incidents.
• Passionate, keen and motivated to uplift and develop methods and processes to ensure the delivery of highly effective security capabilities.

If you want to be part of this forward-thinking and innovative team that thrives in challenging the status quo, we would love to hear from you

What we need from you:
To start your journey towards becoming one of our Cyber Security Analysts, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills and experience.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 19th February

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit


Information on some of the different types of disabilities



Information on adjustments available for the recruitment process