Customer Support Specialist

Join forces with FINCI, the proud recipient of the prestigious Lithuanian Fintech Innovation Award 2023. As an Electronic Money Institution (EMI) regulated by the Central Bank of Lithuania, we're transforming the financial landscape.

What sets FINCI apart? Powerful partnerships! Collaborating with global giants like Ripple, Temenos, and Mastercard, we bring our partners unparalleled advantages.

With a presence across 29 EEA countries, FINCI offer a wide range of financial services to individuals and businesses. Experience the convenience of multi-currency IBAN accounts and enjoy near-instant, blockchain-powered international transfers.

As a principal member of Mastercard and an integral part of the SWIFT and SEPA Instant payment networks, FINCI ensures seamless transactions worldwide.

FINCI innovative Agent Programme enables businesses to effortlessly embed financial services into their operations. We specialize in catering to unique and complex business structures, understanding specific needs of our clients.

At FINCI, we provide multi-currency payments in Euros, GBP, PLN, and USD, powered by the next-generation Temenos Payments platform.

But what truly sets FINCI apart? Our extensive correspondent bank network with credit institutions across the EU and beyond. We also offer a BIN sponsorship/Co-branded Programme, catering to partners including crypto exchange companies.

We are currently looking for Customer Support Specialist (Lithuanian Speaking) to join FINCI team in Riga (Latvia) or in Vilnius (Lithuania).

Responsibilities

• Provide excellent customer service via remote channels;
• Resolve customers issues through telephone, chat and e-mail;
• Consult the customers about the Company’s products and services;
• If necessary, replace other customer service specialists to ensure consistent customer service;
• Inform other departments about customer’s suggestions.

Requirements

• Good knowledge of spoken Lithuanian, English and Russian;
• Experience in Customer Support;
• Latvian language skills will be considered as advantage;
• Strong communication skills and stress resistance;
• Ability to concentrate under pressure and multitask;
• Logical thinking.

We offer

• Salary starting from 1000 – 1200 EUR (Net) + performance bonuses;
• Health insurance;
• Development opportunities and experience in an innovative IT/Finance sector with possibility to grow in international environment.