Field Services Engineer

Job Description:

Deskside Support (Belgium) – Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.

• To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
• Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
• OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune
• Third parts tools installation as per guidelines and manage Hardware Spare stock
• Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi
• Vendor coordination for the replacement of faulty hardware
• Raising, handling, and resolving incidents and work order
• This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
• Create and maintain knowledgebase and central repository for information’s sharing
• Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
• Knowledge of ITIL framework
• Knowledge of hardware monitoring tools is an added advantage
• Minimum4+ years of experience for Deskside consultant
• Excellent communication and conversation skills (Verbal and Written – both French & English)
• Should have a great customer handling skills
• Able to handle unforeseen situations and able to support Oncall when required during site outage
• Few travels across continent locations will be required across the Netherlands, Belgium, and France