Senior Human Capital Specialist

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

The Opportunity:

The Senior Human Capital Specialist will support the UK and Ireland with new hire and client background checks. This position will manage and oversee all new hire and client background checks via our third-party background check provider and will be responsible for additional projects as needed.

Each client requires a different type of background check detailed in a client MSA (Master Service Agreement). For client background checks, this position will work closely with OW Legal, the project leads/Partners and Human Capital teams, including Recruiting and Talent Management.

Key Responsibilities:

• Consistently deliver a high client service to the business and its employees.
• Create and manage a process flow, including documentation, on our client audit requirements to ensure compliance.
• Seek process efficiencies and continuous improvement on our documentation and tracking of background checks, particularly for our client background checks.
• Build and maintain a trusted working relationship with our third-party background check provider, communicate regularly for status updates, stay informed about their services, and industry best practices.
• Collaborate with our background check provider to implement any necessary process improvements and updates to enhance the efficiency and effectiveness of the background check process.
• Review and validate background check reports, ensure compliance with company policies and legal requirements.
• Address any discrepancies or concerns identified during the background check process, seeking clarification and additional information as needed.
• Liaise with Senior Stakeholders – Partners are regularly the key stakeholders in the client background checks process.
• Work closely with our UK and Ireland Human Capital Operations team on the different background check processes per territory.

New hire background checks

• Conduct thorough background checks on all new hires to ensure compliance with company policies and legal requirements.
• Analyze and evaluate background check results to determine the suitability of candidates for employment.
• Maintain confidentiality and handle sensitive information with utmost professionalism and discretion.
• Stay up to date with relevant laws and regulations pertaining to background checks.
• Develop and implement efficient processes and procedures for conducting background checks, ensuring accuracy and timeliness.
• Communicate with the recruitment team regarding the background check process, address any concerns or discrepancies, and provide updates on the status of the background checks.
• Maintain accurate records and documentation of background check results and related correspondence.

Client background checks & audits

• Ability to interpret client MSA’s when looking to understand background check requirements.
• Coordinate with the Legal team on any questions related to the client MSA and review new client MSA’s.
• Ensure all specific client background checks are initiated promptly per the MSA.
• Manage multiple client requirements and expectations of the business on when employees can be staffed on the project.
• Own the background check process documentation, act as the main point of contact for the business.
• Work closely with Talent Management to ensure we have a complete list of employees who are staffed on relevant client projects.
• Handle all internal and client audits relating to background checks.
• For client audits – work closely with Talent Management and Business Impact teams to ensure we are compliant with the required background checks.
• Attend client audit calls and represent the organization from an HC perspective.

Kay Requirements:

• Experience with processing background checks and HR administration is preferred
• Fluent in English
• Excellent Microsoft Word, Excel and Outlook skills
• Data entry experience preferred
• Excellent data maintenance skills
• Bachelors degree

Skills and Attributes:

• Problem solver
• Strong client service focus
• Strong written and verbal communication skills
• Able to maintain and respect confidentiality
• Able to manage a busy work volume and meet deadlines
• Organized and excellent attention to detail
• Team player
• Work collaboratively in a global team in a multicultural environment.

What we can offer you:

• Full time job contract with an attractive compensation package
• Flexible benefits package which you can tailor to your needs (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
• Opportunity for professional growth in a stable, global company
• Access to mentoring and training programs
• Inclusive culture with Employee Resources Groups and CSR activities
• Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance
• A range of digital collaboration and online communication tools to support effective team work
• Various social initiatives and learning opportunities adapted for virtual settings
• Fresh fruit, beverages and snacks while working in our modern office near the city center

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.