Software Engineering Consultant

A client of mine are currently hiring for a ServiceNow Intelligent Virtual Assistant Analyst.

This position will be fully remote, and an initial 6 month contract.

The daily rate for this position is open depending on experience.

This is an urgent requirement for a key client.

Description of the role:

• Analyze usage data and identify problems, solutions and improvement opportunities in a creative way.
• Explore, evaluate and correctly document findings on possible solutions/integrations so decisions can be effectively taken afterwards.
• Script solutions and create workflows that will help achieving the goals that they set in the team.
• Create/ modify ServiceNow reports to proactively identify bottlenecks and improvement opportunities related to end user experience in ServiceNow. This includes Virtual Agent usage, Knowledge management, Employee portal and Now Mobile app.
• Document and share knowledge and expertise with colleagues inside the team as well as a service team who will be handling support and maintenance of each integration and solution release of products.