IT Helpdesk Engineer

About Us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The role:

As an IT Helpdesk Engineer you will be the single point of contact for calls and emails from employees working in our offices regarding IT issues and queries. Your day to day will involve 1st and 2nd line customer support including troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers.

You will take ownership of user issues, follow up on their status on behalf of the users, and provide timely updates on progress. Throughout, you will maintain a high standard of customer service for all support queries and adhere to established service management principles.

Responsibilities:

• Infrastructure support and maintenance — Active Directory, Office 356, Exchange Online, SharePoint Online, Intune, local area network
• Support of IT purchases and maintain an inventory of IT assets and equipment Log all requests in Jira
• Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Publishing support documentation to assist staff with requests for information & provide staff training if required
• Arrange for external technical support where problems cannot be resolved in house
  
  
  

Requirements:

• Fluency in English is essential;
• Proven track record in a Helpdesk, System Administrator, or similar technical role
• Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus
• Windows, MacOS, iOS experience
• Experience with networks (LAN, WAN), routers & switches
• Familiarity with various operating systems and platforms
• Excellent communication and collaboration skills
• Well-organized and problem-solving ability
• Adaptability and flexibility