KYC Team Lead

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.

Serving over three million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary:

We are seeking an experienced KYC/AML subject matter expert to provide strategic oversight and technical expertise to our global KYC operations. This role combines deep domain knowledge with business acumen to optimize our KYC processes, enhance system capabilities, and drive continuous improvement in our compliance operations.

If you're a strategic thinker with deep KYC/AML expertise who can balance regulatory requirements with business objectives, we invite you to join us in shaping the future of digital finance!

This Singapore-based role reports to the Compliance Director and works closely with our KYC operations team in all our offices to drive excellence in our global KYC/AML operations.

What are your key day-to-day responsibilities:

• Serve as the subject matter expert for all KYC/AML matters, providing strategic guidance, escalation support and guidance for complex cases
• Oversee and optimize KYC and AML sanction screening operations through any possible resources and support, ensuring efficient processes across all licensed jurisdictions
• Analyze operational metrics and conversion data to drive process improvements and enhance customer experience
• Lead system enhancement initiatives, collaborating with IT teams and solution providers to optimize KYC/AML platforms and workflows
• Refine and improve KYC and CDD on-boarding processes to increase accounts conversion, reduce users drop-out rate and retain accounts with high AUM
• Develop and maintain comprehensive KYC/AML policies, procedures, and verification methods, incorporating jurisdiction-specific requirements and industry best practices
• Design and deliver training programs to enhance team capabilities and ensure consistent standards across global operations
• Partner with business teams to develop practical KYC solutions that enhance growth while ensuring compliance

What We Require From You:

• Minimum 5 years of KYC/AML experience in financial services, with demonstrated expertise in regulatory requirements and industry best practices
• Strong understanding of global AML regulations and emerging trends in digital finance
• Experience in leading, managing or working with overseas teams
• Experience in financial services industry, particularly in CFD/forex trading (preferred)
• Proven track record in process optimization and system enhancement projects
• Excellent analytical and problem-solving skills
• Strong business acumen and ability to balance risk and business objectives
• Excellent command of both Chinese and English
• Professional certifications in AML/Compliance (e.g., ACAMS, ICA) preferred

What You Can Look Forward To:

• Competitive compensation package
• Career growth and personal development within a growing global organization
• A flat organizational structure that values collaboration and transparency