Business Analyst in Service Delivery

Job Description

As a Business Analyst in Service Delivery, you will support Service Delivery Managers with reports to our customers. You will report on operations and ensure a focus on customers and accountability in the organisation.

Your aim will be to ensure there is a standardization of all reports and continuous improvements on process and outcome, always to these criteria: compliance and customer satisfaction.

On a daily basis, you will collaborate closely with multiple stakeholders across countries.

You will be a part of an international team based in Denmark, Norway, Lithuania and India.

You will be located in Vilnius, Lithuania.

How your day will look like:

Participate in the development and management of internal agreements to standardize procedures, enhance collaboration, and reduce risks through improved governance.

Monitor changes in the cost management system, including organizational shifts and new service offerings, and introduce the internal service transfer process to new stakeholders.

Assist suppliers in preparing service descriptions and gather necessary feedback and approvals from clients.

Handle the storage, management, and updating of agreements in a designated repository to ensure proper internal control and maintain a comprehensive overview of services.

Support business units with ongoing monitoring tasks, conduct annual assessment reviews, and manage updated standard operating procedures on designated digital platforms.

You will:

• Create and maintain dashboards and reports using Tableau and communicate data findings
• Present and communicate data stories to different audiences and translate data into concrete business actions
• Question and support continuous improvement and innovation in the data domain
• Conduct requirements analysis and communicate with numerous stakeholders and internal suppliers
• Perform requirements analysis and ensure solutions meet business needs and requirements
  
  

About you:

• 1+ year of experience as a business analyst (in IT or banking sector)
• Analytical skills with the ability to collect, organize, analyze, and present different information with attention to detail and accuracy
• Ability to guide stakeholders and work closely with them to determine acceptable solutions and proven change management skills
• Solid planning, organizational, and time management skills
• Advanced excel skills and experience with Tableau and other BI tools
• Basis SQL Knowledge
• Advanced English skills
  
  

“Uniqueness is powerful - we welcome everyone in Danske Bank.”

We offer:

Monthly salary range from 2720 EUR to 4080 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
  
  

See all the benefits HERE.

Your title in job contract will be Analyst - Business.

Please contact if you have any questions.

Jenni Bergholt Bach

[email protected]

About Us

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.