DEEP - Program Manager

To strengthen the DEEP teams within our Customer Success team, we are currently looking for a full-time Program Manager (m/f/n).

Vos missions

You will be involved in the Build and Run phases :

• Contribute to the RFP on matters related to service commitments, profitability, governance
• Senior Supplier and provide functional management to the project(s)
• Setup the customer and internal governance
• Run the customer governance and the internal governance.
• Accountable for contract profitability.
• Entry point for customer-initiated new service demands. Dispatch the requests to the relevant processes and validate the related offers. Accountable for financial discussion with the Customer.
• Responsible for the resources assigned to the customer account. Validate spending and "Demande d'achat" for the related customer cost center.
• Oversee delivery activities – Service Delivery and relationship with third parties in case of sub-outsourcing.
• Govern major risks and issues and ensure the implementation of audit remediation plans or corrective measures, within the committed timeline.
• Participate to the presentation of new business development/service offerings to the customer.
• Contract owner. Validate modifications and amendments to the contract.
• Prepare the renewal negotiation and validate changes to service scope or profitability
  
  

Votre profil

• Hold a Master's degree with a specialization in project management, and have at least ten years' experience in the relevant field.
• Excellent leadership and communication skills
• Project management skills (Prince2 methodology, PMP, etc.)
• Fluency in French, English and Luxembourgish
  
  

Are you interested?

Would you like to take up a new professional challenge in a multicultural, dynamic company that invests in the development and well-being of its employees?

Join us by clicking on “Apply”.

A certified copy of your diploma and a recent copy of your criminal record will be requested during the recruitment process.

#Niveau intermédiaire

#HYBRID

#CDI