NATO Enterprise Directory Service Operational Service

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
  
  

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by NATO Enterprise Directory Services provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).

The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including: subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains: Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

Role Duties And Responsibilities

The main objectives of this statement of work can be summarized as follows:

• Ensure high-quality, continuous support for DCIS service
• Provide continuous monitoring and pro-active administration of the DCIS service
• Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.
  
  

Support activities:

• Direct 1st and 2nd level fault resolution on Network Elements to sectors, sites and the Service Area routing cells;
• Responsible for the delivery of 3rd level technical support for Network Services;
• Perform fault diagnosis using the Network Management Systems;
• Coordinate with sites for Transmission, Routing and Switching elements centralization, standardization and best practices;
• Liaise with other organizations and NCIA business areas for fault rectification activities;
• Supervise and carry out routine maintenance of Network infrastructure, management appliances and other NATO Network equipment;
• Ensure appropriate actions are taken to resolve incidents and problems in the Routing and Switching as well as in the Transmission service architectures;
• Ensure that network performance of IP traffic is monitored, reviewed and fine tuned where appropriate;
• Ensure the implementation of agreed remedies and preventative measures;
• Coordinate and perform rioting infrastructure design, configuration and maintenance activities for all NATO exercise scenarios;
• Complete any changes to the system documentation;
• Complete backups and restores of Network core devices;
• Investigate and propose long term solutions to encountered equipment and configuration problems to the Cell Head;
• Direct the work undertaken by the cell technicians;
• Deputize for higher grade staff, if required;
  
  

On-Call Support and Responsibilities

• The Contractor’s personnel will participate in a rotation-based on-call system with the Purchaser’s staff
• On-call activities are considered delivery-based and part of the monthly sprint cycle
  
  

On-Call Rotation Schedule

• The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week
• On-call shifts will cover critical issues outside the normal working hours
• The Contractor’s personnel would cover maximum 2 weeks per month.
  
  

On-Call Responsibilities

• Responding to urgent incidents or requests during the designated on-call hours
• Resolving high-priority incidents to ensure minimal downtime and quick resolution
• Documenting any on-call activities, including actions taken to resolve issues
  
  

On-Call Deliverables

• After each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information:
• Any Issue: Yes / No
• Remarks: Summary of the issue and the fix provided.
• The daily report will be provided no later than 8:30 the following day.
• A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint.
  
  

Essential Skills And Experience

At least 3 years’ experience in various areas of:

• Latest Virtualization Technologies and Operating Systems
• At least three years’ operation and configuration experience of CISCO Routing and Switching Elements;
• At least three years’ operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems;
• A minimum of three years’ experience with the configuration and operation of Network Monitoring Systems (Intermapper, CA Spectrum) and Event Management systems;
• A minimum of three years’ experience in Exercises and Operations support;
• Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
• Extensive knowledge of implementing and operating network authentication and authorization systems and technologies;
• A high level of knowledge of network, system and application level troubleshooting techniques;
• Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
• Working knowledge of TCP/IP protocols;
• Working knowledge of routing protocols (OSPF, EIGRP, BGP);
• Deep understanding of the concept of QoS in IP-Networks;
• Very good knowledge of Policy Based Routing;
• Shall have general understanding of transmission protocol MPLS-TE and collaboration
• services Voice/Video.
• Configuration management practices and tools
• Knowledge of ITIL IT service management model
• Experience and applied knowledge of Service Transition
• Proven ability to communicate effectively orally and in writing with good briefing skills
• Strong and open communication skills
• Autonomous, problem-solver and drives towards results
  
  

Professional Qualifications

• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)
• Excellent communication skills to effectively interact with users, team members and stakeholders
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team
• Must demonstrate an ability and keen sense for problem-solving
• Motivated, good communication skills, team player
• Able to work independently with minimal supervision
• Knowledge of NATO responsibilities and organization.
  
  

Working Location

• Bydgoszcz, Poland
  
  

Working Policy

• On-Site
  
  

Travel

• Some travel to other NATO sites may be required
  
  

Security Clearance

• Valid National or NATO Top Secret personal security clearance
  
  

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.