Information Technology Technician

Job Title: IT Technician

Location: Cork, Ireland (100% on site, 5 days per week)

Type: Contract / Freelance

Pay: 200-235 EUR per day

Role Overview

We are seeking a skilled IT Technician to provide face-to-face and remote support for IT-related issues. Based in Cork, you will offer desktop support, troubleshoot software/hardware issues, and assist employees with their technology needs, including mobile devices. You will also help onboard new resources and manage IT asset tracking.

Key Responsibilities:

• Resolve IT issues for on-site and remote users, covering software, hardware, and mobile devices (iOS/Android).
• Support Windows 10/11, Mac OS, Google Workspace, and other systems.
• Provide end-user services, including VPN, remote connectivity, and audio-visual systems.
• Maintain IT equipment in asset management software, ensuring timely follow-up on incidents and tracking through ServiceNow.
• Collaborate with internal/external IT teams and vendors to resolve issues and improve systems.
• Create and maintain internal documentation, procedures, and training materials.

What We’re Looking For:

• 3+ years of IT/technical experience, with hands-on hardware troubleshooting skills.
• Proficiency in Windows 10/11, Mac OS, Google Workspace, and Linux (Ubuntu).
• Strong problem-solving and communication skills.
• Experience with ServiceNow or similar ITSM tools, plus ITIL v4 certification is a plus.
• A degree in Computer Science (preferred) or relevant certifications (ACMT, CompTIA A+, Google IT Support).