HubMub
-
Payfuture

IT Support Engineer

Payfuture
United Arab Emirates · Full-time · Associate
The IT Support Engineer will be responsible for providing first and second-line support, incident management, and technical troubleshooting for PayFuture's IT systems. The role requires hands-on experience with IT service management tools, network troubleshooting, system administration, and end-user support across multiple platforms.

Key Responsibilities

  • Provide technical support and troubleshooting for Windows, UNIX, and Linux-based systems
  • Manage Active Directory (AD), SCCM client troubleshooting, and group policy configurations
  • Administer and support MS Office 365, Outlook, Slack, JIRA, Zendesk, and other collaboration tools
  • Troubleshoot and resolve network-related issues, including VPNs, Citrix XenApp, VMware vSphere, and remote access tools
  • Ensure smooth IT operations for employees across multiple office locations, including Dubai, India, Malta, and the UK
  • Maintain incident management processes, ensuring prompt ticket resolution via tools such as BMC Remedy, ServiceNow, and ITSM platforms
  • Monitor and maintain security applications and endpoint protection tools, such as Symantec Endpoint Protection
  • Provide technical assistance for software installations, upgrades, and patch management
  • Administer and support Azure Cloud services and administration
  • Perform regular system and application health checks, monitoring performance using Grafana, Jumio, and other monitoring tools
  • Maintain IT documentation and reports, ensuring compliance with PayFuture's IT policies
  • Assist in cybersecurity and data protection measures, including software updates and security patches
  • Coordinate with third-party vendors and internal stakeholders for hardware and software troubleshooting


Requirements

You will be a good fit if you:

  • Have 3+ years of experience in IT Service Management, Technical Support, or Incident Management
  • Possess a strong knowledge of Windows (7,10), UNIX, and Linux platforms
  • Are experienced with Active Directory (AD) management and SCCM troubleshooting
  • Have hands-on experience with ticketing systems such as JIRA, ServiceNow, and BMC Remedy
  • Are proficient in MS Office 365, Outlook, Slack, and remote access tools
  • Are experienced with network administration, VPN andhave knowledge of cloud-based tools (Azure Administration, AWS)
  • Have prior experience troubleshooting laptops, desktops, servers, and network devices
  • Have strong problem-solving, communication, and customer service skills

Key Skills

Ranked by relevance

active directory outlook linux cloud slack unix jira network administration system administration cybersecurity group policy grafana vsphere vmware citrix vpns vpn
Login to Apply
🇦🇪

Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Feb 18, 2025
Type
Full-time
Level
Associate
Location
Dubai
Company
Payfuture

Industries

IT Services IT Consulting

Categories

Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Payfuture
Related

DevOps Engineer

2025-04-02

Full-time
Mid-Senior
United Arab Emirates
IT Services
Information Technology
View Job Details
Payfuture
Related

DevOps Engineer

2025-04-02

Full-time
Mid-Senior
United Arab Emirates
IT Services
Information Technology
View Job Details
Epergne Solutions
Related

Network Operations Center (NOC) Engineer

2026-05-26

Full-time
Not Applicable
United Arab Emirates
IT Services
Information Technology