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IT Advanced Consulting SA

Tech support specialist - Zurich

IT Advanced Consulting SA
Switzerland · Full-time · Entry
Support & Service Delivery

  • Provide end-user support for company-supported computers, applications, and platforms.
  • Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Grenchen/La-Chaux-de-Fonds.
  • Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
  • Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.

Request & Incident Management

  • Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
  • Process requests and incidents from end users.
  • Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
  • Deliver accurate information to end users about Digital & Technology (D&T) products or services.
  • Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (eg, SAP and sales applications).
  • Communicate any feedback or suggestions from end users to the relevant internal team.

Device & Account Management

  • Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, and phones).
  • Create and modify accounts for new and existing employees.

Infrastructure & Troubleshooting

  • Perform first-level Digital & Technology Infrastructure tasks and activities.
  • Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
  • Determines the optimal solution based on the issue and details provided by end users.
  • Guide users through the problem-solving process

Requirements

  • Experience as a help desk technician or in an end user support role
  • Familiarity with help desk and remote control software
  • Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
  • Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
  • Knowledge of Windows 10, 11 Operating Systems, iOS
  • Familiarity with Apple Business Manager, inTune, MDM
  • Experience with Print Server and File Server permissions operations
  • Ability to diagnose and resolve technical issues
  • Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
  • Strong communication skills
  • Customer-oriented approach and composed demeanor
  • Possession of a driving license
  • English
  • German
  • French

Work Experience:

  • 3-5 years of work in a similar position
  • Including 0-3 years Retail/Luxury industry

Education:

  • IT Technician or Federal Certificate of Capacity (CFC) in IT area
  • Additionally, Industry certifications (Microsoft, Apple, etc…) really appreciated

Key Skills

Ranked by relevance

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Country Guide

Switzerland

Very high salaries and premium quality of life

Posted
Feb 13, 2025
Type
Full-time
Level
Entry
Location
Aesch (ZH)
Company
IT Advanced Consulting SA

Industries

Retail Luxury Goods Jewelry

Categories

Information Technology

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