IT Support Specialist Level 1 (Cybersecurity & IT Infrastructure Team)

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

More than 6000 colleagues are part of eMAG Teams. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster!

What you’ll have to do:

• Takes ownership of and resolves tickets received via the support address;
• Responds to each ticket assigned to them;
• Ensures that the request is resolved, providing correct and complete answers for each task;
• Escalates tickets to IT Support Level 2 for those that exceed access or knowledge level, and follows up on the resolution of the request;
• Responsible for fixed assets (laptops, monitors) and ensuring data accuracy in the inventory tool;
• Actively participates in team projects (e.g., equipment disposal, showroom openings, etc.);
• Provides training to team members (e.g., how to grant Qlik rights);
• Provides training to colleagues in other departments (e.g., how to use System Center, how to access OWA, how to archive emails);
• Addresses the TL or manager when encountering issues in task resolution;
• Completes the minimum required time logged in JIRA (8 hours/day);
• Participates in the On-Call 24x7 program.

How we’d like you to be:

• Have 2+ years experience as a IT Support Specialist or similar positions;
• Proficiency in using Confluence for documentation and knowledge management;
• Experience with Jira for issue tracking and project management;
• Solid understanding of Office365 applications;
• Strong problem-solving skills and the ability to troubleshoot issues efficiently;
• Excellent communication skills, both written and verbal.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience);

Nice to have:

• English communication skills (spoken and written);
• Familiarity with macOS for troubleshooting and supporting Apple devices;
• Ability to identify and resolve software issues using debugging techniques;
• Knowledge of MDM (Mobile Device Management) for configuring and managing mobile devices;
• Basic knowledge of Windows system administration, including user permissions and system configurations.

What we’ve prepared for you:

• Medical subscription: Medicover, MedLife or Regina Maria.
• A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, , Therme & Genius, membership to different gyms or even professional development classes.
• Different discounts from our partners: banking, mobile, dental medicine or wellness.
• Access to the Bookster library and free credits on the Atlas psycho-emotional health platform.
• An accelerated learning environment, with access to over 100.000 curated online resources and platforms, learning academies and development programs.
• A friendly office. We redesigned our headquarter office to suit our hybrid work model: we doubled the number of meeting rooms and we equipped them with state-of-the-art technology.

Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details!