Customer Success Manager (Europe)

P2P.org is the largest staking and restaking operator, with a TVL of over $8B 🔝.

We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to APR) and Ethereum, where we offer significantly higher APR (+40%) than any other staking operator 💪

We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.

We work with partners like BitGo, Crypto.com, Ledger and ByBit.

We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banks

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Responsibilities

You Will 🚀

• Own the customer onboarding process, ensuring smooth transitions and rapid adoption of our products and services.
• Build and maintain strong relationships with customers, acting as a trusted advisor to help them achieve their business goals.
• Develop Customer Success Plans in collaboration with Sales, defining key performance indicators (KPIs) for each client.
• Facilitate product implementation, customization, and issue resolution by working closely with internal teams.
• Gather customer feedback and collaborate with the product team to integrate valuable insights into future updates.
• Lead regular business reviews with customer stakeholders to discuss product performance, challenges, and expansion opportunities.
• Identify upsell and cross-sell opportunities, partnering with Sales to drive growth.
• Monitor customer health metrics and proactively manage risk to ensure long-term success.
• Advise customers on best practices for deploying and utilizing our products, offering expert guidance across email, calls, and meetings.
• Maintain transparent communication, surfacing customer issues and ensuring they are resolved effectively with internal teams.
  
  

Requirements

You Have 🤓

• 2+ years of experience in Customer Success, Account Management, or related roles in crypto, blockchain, banking, or IT industries.
• Proven experience managing customer relationships and driving business value through technical products and solutions.
• Strong communication and interpersonal skills, with the ability to work with diverse stakeholders, including technical teams and executives.
• Analytical mindset with the ability to translate customer data into actionable insights.
• Experience with CRM software (HubSpot is a plus).
• Knowledge of blockchain technology, cryptocurrency, and Web3 concepts.
• Ability to thrive in a fast-paced, evolving environment and work independently.
• Business-level proficiency in English (verbal & written).
• A genuine interest in Web3, blockchain, and cryptocurrency is highly desirable.
• Extraordinary sense of ownership and a proactive approach to problem-solving.
  
  

Conditions

What We Offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $ (we can also pay in Crypto)
• Well-being program
• Mental Health care program
• Compensation for education, including Foreign Language & professional growth courses
• Equipment & co-working reimbursement program
• Overseas conferences, community immersion
• Positive and friendly communication culture
  
  

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.