Customer Service - Application Support

About the Role

We are hiring Customer Service application Support to work directly with the backend developers,

Responsibilities

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients.
• Demonstrable experience as an application support engineer in a related field.

Qualifications

• IT, Computer Science, Software Development, Engineering, Business Administration or Equivalent.
• 2+ Years of Experience working in UAE
• +5 Years of Experience in the same field