Change Manager

TCS is hiring for Change Manager Role !!!

Experience: 5 to 7 years

Location: Delhi NCR

Key Responsibilities:

• Change Management Process Ownership: Maintain and improve the organization's change management process based on ITIL best practices. This includes defining, documenting, and communicating the process.
• Change Planning & Scheduling: Collaborate with requestors to plan and schedule changes, considering impact, risk, and resource availability. Prioritize changes based on business needs and urgency.
• Change Assessment & Risk Management: Evaluate proposed changes for potential risks and impacts to services. Conduct risk assessments and develop mitigation strategies. Ensure changes are properly authorized before implementation.
• Change Implementation & Control: Oversee the implementation of approved changes, ensuring adherence to the change schedule and procedures. Coordinate with technical teams and other stakeholders.
• Change Communication: Communicate change details to relevant stakeholders, including users, technical teams, and management. Provide timely updates on change progress and any potential disruptions.
• Change Evaluation & Closure: Review implemented changes to ensure they met objectives and identify any lessons learned. Document the results of the change implementation and formally close the change record.
• Change Record Management: Maintain accurate and up-to-date records of all changes in the change management system. Ensure data integrity and completeness.
• CAB (Change Advisory Board) Management: Facilitate CAB meetings, ensuring appropriate representation and effective decision-making regarding change approvals. Prepare and distribute CAB meeting agendas and minutes.
• Reporting & Metrics: Generate reports on change activity, including the number of changes, success rates, and any incidents related to changes. Analyze data to identify trends and areas for improvement.
• Continuous Improvement: Identify opportunities to improve the change management process and implement changes to enhance efficiency and effectiveness. Stay current with ITIL best practices and industry trends.
• Training & Awareness: Provide training and awareness to IT staff and other stakeholders on the change management process and its importance.

Best Regards,

Megha Dixit - TCS HR