IT Support Team Lead (Remote, Contract)

OUR HIRING PROCESS:

We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

We seek an experienced, visionary information technology professional to serve as the IT Support Team Lead. In this position, you will provide senior leadership, vision, and direction in planning, developing, implementing, coordinating, and maintaining applications, programs, and activities assigned to Information Technology (IT), including company infrastructure, security, and monitoring tools. You will oversee the daily operations and administration of our company's technological infrastructure.

Responsibilities:

Lead and manage the daily operations of IT support within the company.
Develop, evaluate, and modify information systems policies and procedures.
Manage the IT team by recruiting, training, and assigning team members to various process parts.
Analyze IT budget and maintain cost-effectiveness.
Monitor the IT system's daily performance, including computers, programs, and networks.
Oversee and manage the installation of new upgrades for hardware and software.
Direct the effective delivery of networks, development, and disaster recovery computer systems and processes.
Plan and track project timelines, milestones, and deliverables using appropriate project management tools.
Develop and oversee the company's technology roadmap for all technical infrastructure.
Ensure that security systems, controls, and procedures effectively manage vulnerabilities and provide continuous protection from external and internal parties.

Requirements:

At least 4 years of proven experience in IT management or a related leadership role.
Strong technical knowledge of IT systems, networks, infrastructure, and security.
Knowledge of corporate cloud networks and security in AWS, Azure (Azure Active Directory, VM), Intune device management, Google Workspace, ITIL, and ITSM and DevOps environments.
Experience analyzing, implementing, and evaluating IT systems and their specifications.
Experience controlling information technology budgets.
Excellent organizational and leadership skills.
Strong communication, collaboration, and problem-solving skills.
Experience leading a team, including managing functional and technical resources globally.
Business acumen: understanding the organization's industry, market dynamics, and competitive landscape.
A high level of personal integrity and the ability to deal professionally with confidential matters and demonstrate an appropriate level of judgment and maturity in making informed risk decisions.
Upper-Intermediate + in English.

We offer:

A competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD).
Full Remote, Work schedule: Monday-Friday, from 14:30 to 23:00 EEST (incl. 30-min breaks).
Interesting and long-term projects.
We support work-life balance and offer paid annual leave and paid sick days.
Opportunities for professional development and career growth.
Reduced Fridays during summer.

Our recruitment process:

One-way video interview and PI assessment
Interview with Recruiter
Technical interview with Team (A subsequent interview with the Executive Team may be requested)

IT Support Team Lead (Remote, Contract)

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