Fresh Graduate Program -Technical Analyst

Job Description

In this role, you will troubleshoot and resolve from simple to complex technical issues concerning Oracle WebLogic Application Server & related technologies, or developer tools-related issues (Oracle Forms / Reports, Oracle Rest Data Services, Visual Builder Cloud, Oracle Machine Learning, etc.). The role might require your flexibility to work in weekends and public holidays.

PREFERRED REQUIREMENTS INCLUDE:

Technical

• Knowledge in Administration and Configuration of Application Servers (WebLogic / JBoss / WebSphere, etc.)
• Basic understanding and experience with technologies such as Java, JSP / Servlets, EJB, JMS, Java Security; Web Services; JVM; Cluster Technologies, JDBC, and DataSources
• Knowledge on JVM (Java Virtual Machine) Tuning, Performance Tuning, Clustering & Advanced Security is an advantage
• Familiar with operating systems (Linux, Solaris), networking, and database
• Knowledge of SQL and PL/SQL
• Exposure to other Oracle Middleware Products or Cloud computing services delivered by Amazon Web Services, Microsoft Azure Cloud, Cloud Foundry, Salesforce & Oracle Cloud, is considered a plus
  
  
  

Customer Management

• Ability to understand customer problem and provide technical solution in timely manner.
• Ability to understand customer urgency and sensitivity of problem.
• Ability to view customer situation holistically instead of just single transaction.
• Ability to speak confidently and communicate clearly with customer and customer management.
• Strong verbal and written communication skills.
• Ability to coordinate Support across Line of Business within the Organization.
• Proven skill in managing customer & internal stakeholder communication on Critical/Hot Escalation, including communication to upper Management with status reports and timely situation assessment and updates.
  
  
  

Career Level - IC2

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

In this role, you will troubleshoot and resolve from simple to complex technical issues concerning Oracle WebLogic Application Server & related technologies, or developer tools-related issues (Oracle Forms / Reports, Oracle Rest Data Services, Visual Builder Cloud, Oracle Machine Learning, etc.). The role might require your flexibility to work in weekends and public holidays.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer