Product Manager

We Are

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

Job Description: Product Manager (Operations Domain)

We are seeking a highly skilled and experienced Product Manager who will be reporting into our Director of Product Management. YouTrip has been rapidly growing and scaling, including expanding into new business areas and markets - a huge priority is building a “mini bank” back office with the right tools in place to support our growth. Your work will be instrumental in helping YouTrip to grow and scale, while providing the best experience to our customers. You will need to collaborate cross-functionally as well as with other Product Teams.

You will:

• Be the product owner of a high impact team focusing on overall operations process and application development for our fast-growing internal team covering key improvements to our customer support, and financial operation flows
• Drive dramatic reduction in customer issues and improvement in internal backoffice tooling and process development
• Collaborate with regional teams to account for the unique aspects of operations and needs there
• Understand business needs & stakeholders directions, managing resources & lead overall product direction for your team
• Plan, prioritize, and define the technical roadmap for scaling and delivering core components of the platform
• Be the domain expert on process design, financial automations, reconciliations, and implementation of in-house / open-source / paid operational system stack
• Partner with product team, engineering team, and business team to drive key product, technical, and business metrics
• Manage and align on key integration partners including financial institutions

You have:

• 4-7 years of work experience in product management, ideally with exposure to FinTech and process optimisation
• Proven track record of collaborating cross-functionally on complex issues and delivering clear results around improved turnaround/customer servicing time, operational man-hour reduction, and customer satisfaction
• It will be a bonus if you have experience with financial systems and reconciliation as well
• Strong knowledge of financial system integrations and development
• Technical or strong business analyst backgrounds are desirable