Position: IT Technician

Location: Doha, Qatar

About Role:

The IT Technician will be responsible for providing technical support in the organization. The incumbent is responsible for resolving issues promptly in-coordination of department managers, other technical staff, and vendors.

Job Responsibilities:

• Provide technical support regarding Wi-Fi access, connectivity, and other IT-related issues and assist users with connecting their devices with network.
• Set up and configure computers and peripherals for new staff and train them to use technology tools.
• First point of contact for technical support to staff for hardware and software issues.
• Collaborate with vendors to troubleshoot and resolve software issues.
• Maintain accurate records of IT inventory, configurations, and procedures.
• Oversee the installation and maintenance of security systems, including CCTV cameras.
• Handle infrastructure and troubleshooting network issues to ensure optimal performance under guidance of IT Engineer.
• Monitor network security and implement necessary measures to protect against potential threats.
• Maintain servers to ensure high availability and reliability by regular server backups and recovery procedures.
• Collaborate with the IT Engineer for technology solutions that enhance operational efficiency.

Desired Skill(s) & Competencies:

1. Strong organizational and multitasking abilities.
2. Strong communication and interpersonal skills.
3. Good knowledge of English (both written and verbal)
4. Business acumen to deeply understand the organization’s goals, objectives, and culture.
5. Strong problem solving to identify the issue and create a solution for it quickly.
6. Strong technical knowledge of networking, server administration, IT security, software and hardware issues, software and website building and maintenance.
7. Technical certifications are a plus

Qualification

1-2 years experience in IT

At least 2 years apprenticeship training

High School Diploma/Certificate in IT/ Computer Science

Experience

At least 1years experience as an Infrastructure Technician in the hospitality industry or a related industry