Predstavnik za sistemske storitve

Introduction

IBM Slovenija išče tehnika (m/ž), ki bo zadolžen za popravila in reševanje tehničnih težav za IBM-ove domače stranke. Redno zaposleni tehnik (m/ž) naj ima strokovno znanje o različnih strežniških, PC in omrežnih tehnologijah. Imel bo dostop do specializiranega izobraževanja za različne vrste strežnikov, računalniška omrežja in osebne računalnike. Deloval bo na lokaciji IBM v Ljubljani in pri strankah.

Your Role and Responsibilities

Naloge In Odgovornosti Na Tem Delovnem Mestu

• Izvaja popravilo naprav skladu z načrti popravil, ki jih zagotovi služba za oddaljeno podporo.
• Uporablja specializirana diagnostična orodja za izolacijo kompleksnih težav uporabnikov.
• Stranke redno obvešča o statusu reševanja težav v celotnem življenjskem ciklu zahteve za podporno storitev.
• Prepoznava znane napake in izvede postopke za odpravo težav.
• Uporablja spletne priročnike in razpoložljivo dokumentacijo za hitrejše reševanje težav.
• Tesno sodelujte z z ekipo za oddaljeno podporo in z lokalnimi tehniki pri odpravi zapletenih in kritičnih težav.
• Zagotovlja pravočasno prisotnost na terenu za reševanje kritičnih tehničnih težav strank.
• Sledi uveljavljenim postopkom za učinkovito upravljanje incidentov.
• Izkazuje znanje o podprtih platformah strojne opreme s tem da pridobi in obnavlja ustrezne tehnične certifikate.
• Izkazuje znanja in veščine, ki prispevajo k zadovoljstvu strank.
• Po potrebi izvaja dežurstvo - 24x7 izmensko delovanje med vikendi in prazniki ter pokritost na klic).
  
  
  

Required Technical and Professional Expertise

Izobrazba In Delovne Izkušnje

• diploma iz računalništva ali podobnega tehničnega področja, zaželena univerzitetna izobrazba,
• Znanje in izkušnje na področju tehnične podpore,
  
  
  

veljavno vozniško dovoljenje

• Izkušnje pri delu s strankami.
  
  
  

Spretnosti In Kompetence

• Odlično govorjeno in pisno znanje angleškega jezika
• Odlične mehke veščine in miselnost, usmerjena v stranko,
• Spretnosti odpravljanja težav in analitičnega razmišljanja za prepoznavanje in reševanje težav
• Sposobnost hitrega učenja in absorbiranja novih konceptov, raziskovanja in samostojnega učenja za iskanje rešitev za neznana vprašanja
• Sposobnost upravljanja zapletenih zahtev in obvladovanja težavnega vedenja strank
  
  
  

Preferred Technical And Professional Expertise

• Izkušnje z zagotavljanjem tehnične podpore strojne opreme ali administracije za strežniške izdelke s poudarkom
  
  
  

pri naslednjih proizvajalcih opreme: IBM Lenovo, Cisco, HPE, Dell, Fujitsu itd.

• Izkušnje z OS Wintel/Unix/Linux in tehnologijami virtualizacije
• Osnovno poznavanje konceptov TCP/IP.
• Dobro govorno in pisno znanje nemščine ali italijanščine ali jezikov se bo štelo kot prednost
  
  
  

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.