Product Manager

Linkly is Australia’s leading supplier of payment integration solutions. Our rock-solid middleware powers over 200,000 terminals and processes over two billion transactions annually. Our applications support over 500 POS applications. As a private company, we have built our reputation through seamless integration of payment terminals and POS systems. Our clients include major banks and retailers such as Woolworths, David Jones, Myer, JB Hi-Fi, and Bunnings.

JOB SUMMARY

The Product Manager will work in the Card Present (CP) business and act as the link between external clients and internal teams, translating business needs into structured frameworks for technical teams. The successful candidate will have strong communication and stakeholder management skills, and the ability to operate autonomously in high-pressure environments.

WHY JOIN US?

• Dynamic, high-impact environment: Thrive in a fast-paced, ever-evolving sales landscape with major financial institutions and enterprise clients
• Career Growth: We are small company playing a major role in the payments landscape. We are growing quickly, and we also want that for you
• Autonomy & ownership: Take control of projects and drive solutions, while also getting the chance to collaborate with cross-functional teams

KEY RESPONSIBILITIES:

Project Management

• Own multiple projects autonomously, tracking actions, prioritising and driving progress
• Ensuring timely resolution of issues
• Monitor and improve internal workflows and processes to enhance efficiency

Client Relationship Management & Stakeholder Engagement

• Cultivate long-term partnerships with key clients, including banks, acquirers, and enterprise organizations
• Translate technical concepts into clear, accessible language for non-technical stakeholders
• Facilitate meetings between clients and internal teams, ensuring alignment and understanding
• Develop and implement communication strategies to keep clients informed and engaged throughout project lifecycles
• Balance client objectives with technical feasibility, ensuring alignment between stakeholder objectives and organizational capabilities

Technical Understanding and Framework Development

• Transform client requirements into structured frameworks and clear, actionable technical specifications for the development team
• Ability to coordinate diverse technical projects, showcasing adaptability across various programming languages and tools

Team Player: Cross-Functional Collaboration & Communication

• Offer guidance and support on client issues and project challenges to other team members
• Build and foster relationships across a range of internal teams to help drive project momentum and ensure project timelines are met
• Foster a collaborative and supportive team environment, encouraging open communication and knowledge sharing
• Proactively identify opportunities to assist colleagues, stepping in to help during high-pressure situations or tight deadlines

QUALIFICATIONS AND EXPERIENCE

• At least 4-5 years’ experience in a similar role (e.g. Business Analyst, Application Engineer, Product Management, Incident Management)
• Strong communication and interpersonal skills
• Experience in successfully managing complex projects, working under pressure and resolving issues
• Experience taking the initiative in new environments and proactively identifying solutions without predefined processes
• Experience managing a range of different internal and external stakeholders
• Experience managing incidents and issues under pressure
• Adaptability to different programming languages and drive to learn when faced with unfamiliar environments
• Payments industry experience is nice to have but not essential to be successful in this role
• Tertiary qualifications

BEHAVIOURS REQUIRED

At Linkly, we encourage our people to embrace our values, being:

• Act like an owner
• Innovate
• Deepen Trust
• Care and respect