Crypto Customer Success Specialist Portugal

Position: 

Crypto Customer Success Specialist Portugal

Location: 

Portugal (Full Remote)

Company: 

CryptoBooks

About Us:

CryptoBooks is a leading company in the crypto accounting space, providing innovative and reliable accounting solutions tailored specifically for the cryptocurrency industry.

Our mission is to simplify the complex world of crypto finance, ensuring accuracy and compliance for our clients.

Job Summary:

We are looking for a dynamic and versatile individual to play a key role in our team, combining Customer Success and Customer Support activities for the Portuguese market. 

The ideal candidate is a Portuguese speaker with a strong interest in the crypto, blockchain and taxation fields, excellent communication skills and a customer-oriented approach.

Key Responsibilities:

• Record and publish informational videos on our social media channels (YouTube, Instagram, TikTok, etc.) to explain topics related to cryptocurrency taxation, in Portuguese.
• Collaborate with the marketing team to create video content that is clear, engaging, and aligned with the company’s strategy.
• Conduct calls with prospects and active users to understand their needs and effectively present our Product.
• Provide support to active users guiding them in using our product and offering solutions to enhance their experience.
• Write both Blog Articles and How To Guides in Portuguese, and check the Portuguese accuracy of articles written by other colleagues.
• Check and fix the copy of the Product and the Company Website for the Portuguese language, to ensure a state-of-the-art User Experience.
• Handle customer support requests via chat and email, providing timely and accurate assistance.
• Work alongside the development team to report any issues and improve the product based on customer feedback.
• Maintain high customer satisfaction through proactive and attentive communication.

Qualifications:

• Strong communication, public speaking and presentation skills in Portuguese.
• Portuguese must be your primary language.
• English proficiency is mandatory.
• Strong ability to dialogue with customers, understand their needs and help them to get the right solution and information.
• Customer-obsessed mindset and problem-solving skills, with the ability to resolve issues quickly and effectively.
• Ability to work independently and meet weekly deadlines.
• Willingness to learn in creating video content; experience in this field is a strong plus.
• Knowledge and experience in cryptocurrency and blockchain technology is a strong plus.

Soft Skills:

• Flexibility and adaptability in a fast-paced environment.
• Teamwork skills and a commitment to continuous improvement.
• Proactivity and a strong results-driven approach.

What we offer:

• Full remote job
• Gross Annual Salary between 23.000 and 35.000 EUR (depending on your skills and seniority)
• A success fee for the development of the Portuguese Market (based on numeric goals)
• A goal based environment
• A “humans first” approach to colleagues and coworkers
• Clear career paths and goal setting (we use the OKR framework)
• A collaborative, multi-cultural environment
• Our quarterly CryptoBooks Gathering where we meet in person and have fun together

We care about Diversity

We aim at building a diverse team because we strongly believe that it is the best way to achieve success both as a company and as a team of individuals. 

In particular, we really wish that everybody would approach the blockchain and crypto worlds more often.

So we strongly encourage you to submit your application, whatever your gender, religion, political views, nationality, skin color.

Don’t shy away! :)