Team Leader

Job Purpose

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Requirements
Education/Certification and Continued Education

• High school / “O” Levels

Years of Experience

• 2 – 3 years experience in a Sales or Customer Service environment

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Ensure Retail / Brand standards are maintained at all times.

• Role model and support role to team members

• Support the induction of new starters into the store

• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager

• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.

• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels

• Minimize exposure to stock loss through vigilance on sales floor

• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.