Microsoft Dynamics CRM Specialist

Job Summary

Euroclear is seeking an experienced Microsoft Dynamics CRM Specialist to design, develop, and implement solutions that enhance business processes and customer interactions. As a part of the CRM team, you will collaborate with cross-functional departments to optimize CRM workflows, ensure data integrity, and support ongoing system improvements aligned with our organization's financial services objectives.

Key Responsibilities

CRM Development and Implementation

• Customize and configure Microsoft Dynamics CRM to align with Euroclear’s business needs.
• Develop plugins, workflows, and scripts to automate and streamline processes.
• Integrate Dynamics CRM with other enterprise systems such as ERP, data analytics tools, or financial platforms.

System Maintenance and Support

• Monitor the performance of the CRM system and resolve technical issues promptly.
• Perform upgrades, updates, and patches to ensure optimal system functionality.
• Develop and maintain technical documentation, including design specifications and user manuals.

Collaboration and Stakeholder Engagement

• Work with business analysts to gather and analyze requirements for CRM projects.
• Train users and stakeholders to maximize CRM capabilities and adoption.
• Communicate effectively with non-technical stakeholders to provide solutions and explain technical concepts.

Data Management and Analytics

• Ensure data integrity, security, and compliance with organizational and regulatory standards.
• Design dashboards, reports, and data visualizations to provide actionable insights to business users.
• Collaborate with teams to leverage CRM data for customer engagement strategies.

Qualifications

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in Microsoft Dynamics CRM development and administration, preferably in a financial services environment.
• Proven experience with CRM integrations, customizations, and troubleshooting.

Technical Skills

• Expertise in Dynamics 365 (Sales, Customer Service, and Marketing modules).
• Proficiency in Power Platform tools (Power Automate, Power Apps, Power BI).
• Strong skills in C#, JavaScript, and SQL.
• Familiarity with Azure services and API integrations.
• Knowledge of GDPR and other financial data protection regulations.

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Team-oriented mindset with a focus on collaboration and innovation.