Helpdesk Support

Helpdesk Support

Job Type:5+ months contract extendable to 24 months

Location:Dublin Onsite

The Role

The Scope Of IT Services Includes

• Planning and development of IT strategy to ensure effective use of new technologies, including the implementation of new infrastructure and facilities.
• Provision of IT services and applications, including managed desktop computers, server and network infrastructure.
• Provision of support, training and information services to encourage the deployment and use of technology.
  
  

Key Responsibilities

The following non-exhaustive list of Key Deliverables, are applicable to this Role.

• Be first point of contact for users experiencing issues
• Diagnose and resolve hardware, software, and network issues
• Communicate effectively with users to understand and address their IT-related problems.
• Manage users account permissions, and troubleshoot connectivity issues.
• Work closely with the existing team to manage and prioritise assigned tickets.
  
  

Your Profile

The Following Experience/Competencies/Skillsets Are Applicable To This Role.

• Previous relevant experience of at least one year
• Good troubleshooting and resolution skills on MS Office, standard email packages and MS operating systems such as Windows 10, 11;
• Experience of dealing with a diverse customer base;
• Detailed experience of operating systems to include Windows (10, 11) and Linux and/or Unix. Apple Mac experience essential;
• Good knowledge of Novell account management;
• Experience of the most popular mobile device operating systems to include Apple iOS and Google Android required;
• Detailed knowledge of MS office and Internet browsers;
• Detailed knowledge of email clients e.g., Gmail, Outlook;
• Good knowledge of printing technologies;
• Excellent interpersonal skills in providing technical advice and assistance to staff at all levels and in liaisons with external providers of IT systems and services;
• Excellent technical and diagnostic skills;
• Ability to work successfully within a multi-disciplinary IT group, and to work on own initiative.
  
  

Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.

For More Information Please Apply Here Or ContactAgnes Reena/Contact

eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent.

Ref: EET6658

Skills

HelpDesk Windows Novell