Operational Projects Manager

Clear Junction is a global payments company licensed and regulated by the FCA in the UK. It offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, Clear Junction has seen double-digit growth year over year, with over 130 fintech professionals now based across the UK and mainland Europe. As the fastest-growing, founder-led, privately owned business in the UK, Clear Junction is ranked number one in the FEBE Growth 100 list. We have also recently been named one of the fastest-growing privately held companies in The Sunday Times 100 List.

The Operational Projects Manager will lead and contribute to critical projects focused on process improvement, operational automation, regulatory compliance, and internal collaboration. This role requires a blend of project management expertise, operational knowledge, and cross-functional coordination to deliver operational excellence across Clear Junction's operations.

Key Responsibilities

• Plan and execute operational improvement, automation, standardisation, and compliance projects across various areas within the Operations Department and broader business processes.
• Oversee and contribute to projects impacting operational platforms, including CRM systems (SuiteCRM, HubSpot), Front7, Backoffice, and Onboarding Platform, collaborating closely with IT and other stakeholders.
• Monitor operational performance metrics, drive enhancements in SLA KPIs, and support incident logging, reporting, and operational resilience efforts.
• Deliver training, induction, and learning programs for Operations team members and other departments on operations-related topics.
• Develop, review, and update policies, procedures, manuals, and other internal operational documentation to ensure consistency, compliance, and operational excellence.
• Prepare and maintain operational reports, ensuring accurate documentation and a robust audit trail.
• Collaborate with cross-functional teams, acting as an internal consultant on operational matters, and supporting the development and launch of new payment products.
• Contribute to key initiatives such as Consumer Duty, Business Continuity Planning, Operational Resilience, and Wind-Down Planning.
• Ensure that all projects and daily responsibilities are carried out in line with Clear Junction's policies, risk management framework, data protection regulations, and applicable laws.

Key Competencies & Experience Required

• Experience in operations, process improvement, or project management within the financial services or payments sector.
• Proven project management abilities with a track record of delivering process improvement and automation projects.
• Strong knowledge of operational processes, payment systems, and SLA management.
• Excellent organizational and communication skills.
• Familiarity with CRM systems, operational platforms, and reporting tools.
• Collaborative team player with the ability to influence cross-functional teams.
• Adaptable and proactive in identifying and resolving operational challenges.
• Fluency in English (both written and verbal) with strong communication and documentation skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) to support reporting, documentation, and project tracking.

• Competitive salary

• Paid Time Off
• Performance Bonus
• Growth opportunities
• Training & Development
• Work in a friendly team
• Great opportunity to grow your career in cutting-edge payments fintech
• Paid parking on the office site