Customer Relationship Management Manager

Our client is a leading regulated cryptocurrency exchange operating across the world. As an established player in the crypto-asset industry the company provides a secure and efficient platform for digital asset trading.

Key Responsibilities

As a Customer Relationship Management Manager, your will :

• Manage and nurture relationships with Corporate and VIP customers across Europe.
• Support the customer onboarding process, ensuring smooth integration, particularly for corporate clients.
• Oversee daily operational tasks related to customer account management and support.
• Assist the Head of Business and Customer Operations in organizing and streamlining team activities.
• Analyze and improve internal procedures and processes to enhance operational efficiency.
• Collaborate with compliance and finance teams to support regulatory and financial projects.
• Plan and execute projects related to business operations and customer experience.
• Draft and contribute to social media posts and articles to enhance brand visibility.

Your Profile

As a Customer Relationship Management Manager, your profile is described as follows:

• Experience working (minimum 5 years) with high-profile clients and corporate accounts.
• Strong ability to communicate complex ideas clearly and effectively.
• Proficiency in Microsoft Office, especially Excel; SQL knowledge is a plus.
• Experience in writing procedures and improving operational workflows.
• A disciplined team player with strong organizational skills.
• Prior experience in a financial institution is an advantage.
• A genuine interest or background in the cryptocurrency and blockchain industry is highly desirable.
• Languages: Fluent in English and French; German is a plus.

What We Offer

As a Customer Relationship Management Manager, you can expect:

• A dynamic and fast-paced work environment in a leading crypto-financial institution.
• The opportunity to work with international teams in a rapidly growing industry.
• A chance to gain in-depth knowledge of blockchain technology and digital assets.
• Competitive salary (80.000€ to 100.000€) and benefits package aligned with experience and expertise.
• A strong focus on work-life balance with flexibility in a modern work setting.
• The ability to contribute to meaningful projects that shape the future of finance.
• A collaborative and supportive team culture, fostering innovation and excellence.
• A strategic office location in Luxembourg, offering proximity to key financial institutions.

Are you interested about crypto, finance, and customer relationship management?

If so, we would love to hear from you!