Technical Support Engineer

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for an Technical Support Engineer to join our customer support team. The responsibilities in this role are defined based on the experience and should include:

• Post Sales activities: Deliver technical expertise to customers, understand and troubleshoot customers problems, recommend solutions to meet their needs, ensure customer satisfaction and deliver trainings.

Job Qualifications:

• Bachelor of Engineering or BTech is preferable;
• A minimum of 2 years of relevant experience in the field of mobile communication / Drive testing/ RAN experience;
• Practical experience in mobile radio communication systems (2G-to-5G);
• Strong written and verbal communication skills in English (B2) and French (C1 or above);
• Ability to work independently.

Technical Knowledge:

• Worked in Technical Support role and manage customer Tickets , L1, L2 and L3 support;
• Call support and portal support;
• Ticket SLA management , Ticket prioritization, resolution;
• Strong in Telecom domain – 3g-5G as tickets are technical.