Technical Support - Technical Advisor, COE 3 - Marine & Construction

Job Description

Are you passionate about tackling complex technical challenges, collaborating with a team, and making a meaningful impact for customers? Join us as a Technical Advisor, where you'll be an essential part of our customer support operations. Our Technical Support team, comprised of skilled professionals, assists clients and service personnel worldwide every day. We focus on providing technical support, troubleshooting, testing, and upgrading equipment in the field.

About Us

At the core of NOV's Aftermarket group, the Technical Equipment Support Services (TESS) department delivers swift and effective solutions around the clock, every day of the year, supporting rigs globally. Utilizing tools like Tracker and eHawk™ Remote Support, we address issues remotely to minimize downtime when it matters most. We also assist our Service Engineers on-site, offering guidance and insights for technical challenges.

Your Responsibilities

• Provide technical support for all types of cranes and winches, focusing on control and electrical systems.
• Assist field service personnel with equipment troubleshooting and testing.
• Offer recommendations to the Engineering team for equipment improvements.
• Conduct troubleshooting and implement upgrades.
• Collaborate with customers and internal departments to identify necessary parts for troubleshooting or planned service jobs.
• Communicate with Engineering to understand and address customer needs.
• Some travel may be required.
  
  

Qualifications

• Professional certification or higher education; relevant experience may substitute for formal qualifications.
• Over 3 years of relevant experience in Field Service, Installation & Commissioning, Technical Support, Field Engineering, or Aftermarket projects.
• Experience in the offshore or maritime industry is preferred.
• Strong knowledge of electrical/control systems.
• Proficiency in using PLC systems.
  
  

Interested in this exciting opportunity? Click the link below to learn more! We review applications continuously, so apply today. We accept applications in English and Norwegian.

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.