RR-0151439-Sr Analyst III Software Engineering

Job Description:

Posting Title: Application Support (L2)

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to

provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles And Responsibilities:

 Provides day-to-day application support for reported production issues and resolve within the

stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and
• Close monitoring gaps
  
  

 Support implementation of changes in accordance with the standard operation procedures to

ensure smooth rollouts / deployments,

 Identify opportunities for automation to minimize manual task and

 Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be

Given As Per Required:

• One week of standby duty for every one to two months,
• Ad-hoc activation to be onsite for urgent production issues and
• There may also be occasions whereby support duties are required outside of working hours /
  
  

public holidays for a short-term basis upon clients’ requests.

Requirements:

 Strong problem investigation and solving skills,

 Has an analytical mindset and able to understand business and functional concepts,

 Proactive and self-driven and able to work under pressure with a high sense of urgency,

 Basic knowledge of Java programming and has some hands-on coding experience,

 Possess SQL knowledge and able to construct basic SQL queries,

 Able to understand and grasp concepts of users’ interfaces, client-server environment, web

technology, operating systems (Unix & Windows), database and middleware,

 Ability to work effectively both independently & within a team,

 Good communication skills for interaction with both internal and external stakeholders of all levels

(Internal teams, clients, external / other 3rd party vendors and management),

 Experience with writing scripts for automation will be an advantage and

 Experience working with IT ticketing systems will be an advantage.

Qualifications:

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry
  
  

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